Customer Service & Administrative Support Specialist
Resume:
Linda Hunter
Hahira, GA
Professional Summary
Dedicated customer service representative with years of experience in diverse roles across customer service and administrative support. Proven ability to maintain customer satisfaction through effective communication and problem-solving skills. Experienced in managing multiple tasks, including order entry and documentation, while supporting a range of clients and manufacturers. Committed to enhancing customer experiences and operational efficiency in remote settings. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Magnera-Charlotte, NC
June 2022 to Present
Order Entry - JDE
Maintain Credits for customers
Create Profiles for customers
Upload documents to OnBase
Customer Service Representative
Power Home Solar-Mooresville, NC
June 2020 to March 2022
Daily customer service duties were to contact our customers on a daily basis to ensure their services have been activated. Call Center position.
Customer Service Specialist
Paramount Marketing-COVID
June 2015 to June 2020
# Input orders and update pricing into Foodmark so ware system
# Monitor and process weekly DOE commissions
# File all backup in SharePoint
# Responsible for 17 Manufacturers
# Process billbacks for the Southeast Region
# Answer and coordinate incoming calls
Customer Service Specialist - Paramount Marketing
COVID
June 2015 to June 2020
• Input orders and update pricing into Foodmark so ware system
• Monitor and process weekly DOE commissions
• File all backup in SharePoint
• Responsible for 17 Manufacturers
• Process billbacks for the Southeast Region
• Answer and coordinate incoming calls
Administrative Specialist
Brand Energy / AppleOne Agency
December 2014 to May 2015
# Provide effective administrative support to all office personnel
# Managed multi-line phone system
# Updated and reconciled personnel records in preparation for internal audit Administrative Specialist
Brand Energy / AppleOne Agency
December 2014 to May 2015
• Provide effective administrative support to all office personnel
• Managed multi-line phone system
• Updated and reconciled personnel records in preparation for internal audit Merchandiser - Select Merchandising Services
September 2014 to February 2015
• Provided efficient merchandising support to local grocery
• Cultivate positive relationships with store managers Assistant Community Manager
Southern Community Services
May 2008 to August 2014
# Promoted teamwork between administrative staff and community managers
# Managed amenities and clubhouse reservations for multiple communities
# Produced weekly amenities sales reports for pool memberships
# Drafted and mailed welcome letters to new residents
# Various correspondence and insurance administration for Lake Carolina Assistant Community Manager
Southern Community Services
May 2008 to August 2014
• Promoted teamwork between administrative staff and community managers
• Managed amenities and clubhouse reservations for multiple communities
• Produced weekly amenities sales reports for pool memberships
• Drafted and mailed welcome letters to new residents
• Various correspondence and insurance administration for Lake Carolina Assistant Kindergarten Teacher
Richland County School District
May 2000 to May 2008
# Taught basic skills such as shapes, colors and numbers
# Formulated rules for behavior and observed performance
# Guided students individually and in groups that created activities based on pre-defined criteria. Assistant Kindergarten Teacher
Richland County School District
May 2000 to May 2008
• Taught basic skills such as shapes, colors and numbers
• Formulated rules for behavior and observed performance
• Guided students individually and in groups that created activities based on pre-defined criteria. Skills
• Events Management
• PowerPoint
• Word
• Filing
• Merchandising
• Pricing
• Basic Office Skills (filing, emailing, faxing)
• Microsoft Excel
• Outlook
• Property Management
• Microsoft Publisher
• Direct Order Entry
• Order entry
• Microsoft Word
• Lead
Auditor (Inventory).
• Presentation Skills
• Administration Support
• Microsoft SharePoint
• Microsoft PowerPoint
• Publisher
• CSR experience
• - Excel
• Microsoft Outlook
• Merchandising Management
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