Event Coordination & Operations Expert
Resume:
SHAREEF
SWINDELL
shareef.mahmood***@gmail
.com
New York, NY 11385
Multi-hyphenate professional with a proven track record in coordinating, programming and managing client relationships. Demonstrated expertise in event coordination and logistics from roles at Google and Salesforce, leveraging tools like Microsoft Office, Google Suite, and Salesforce to enhance efficiency and user experience. Comfortable working on projects with budgets ranging from $7k- $10M.
SUMMARY
SKILLS
Achieved seamless
collaboration by leveraging
Microsoft Office Suite and
Google Suite for project
management. Enhanced client
engagement through effective
use of Salesforce and GMS.
Delivered impactful events by
utilizing Adobe Creative Cloud
and platforms like Eventbrite
and Cvent for optimal
attendee experiences.
•
St. Francis College
Brooklyn, NY • 01/2020
Bachelor of Arts:
Communications
EDUCATION
Coinbase - Event Coordinator - Contract Role
New York, NY • 08/2025 - 11/2025
Collective Retreats - Event Coordinator - Seasonal Role New York, NY • 05/2025 - 08/2025
Netflix Inc. - Workplace Experience Event Manager, (via Tailored EXPERIENCE
Coordinated logistics for events, manage office supplies and amenities, and ensure the office space is functional and well-maintained.
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Supported the planning and execution of both in-office and virtual employee events, including social gatherings, team offsites, and company-wide summits.
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Acted as a point of contact for employees, addressing their questions, concerns, and requests related to the workplace.
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Acted as main point of contact for all on-site event related matters, manages last minute adjustments to ensure a seamless experience.
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Contributed to streamlining workflows and developing tools, like those in Google Workspace, to improve operational efficiency and make programs easier to use.
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• Managed the reception area and visitor check-in process. Oversees all aspects of event logistics, including setup, dining arrangements, guest flow, timing and service touchpoints.
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Liaises with clients to understand their needs, preferences and event details, ensuring accurate execution of plans.
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Coordinates with vendors and suppliers, negotiates contracts and ensures timely delivery of services.
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Acts as main point of contact for all on-site event related matters, manages last minute adjustments to ensure a seamless experience.
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Provides exceptional hospitality to guests and clients, embodying the Collective Retreats experience.
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• Identifies and resolves any issues that may arise during events. Works closely with the Collective team, including sales, marketing and operations to ensure successful event outcomes.
•
Management.) - Contract Role
New York, NY • 12/2024 - 04/2025
Adobe Inc. - Customer Success Manager/On-site Event Coordinator, NYC DOE/Adobe (via Varite Inc.) - Contract Role New York, NY • 03/2024 - 12/2024
Google - Project Coordinator/Mastery Event Planner (via HCLTech)
Supported on-site shoots for talent doing promotions for upcoming releases.
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Provided scheduling for on-site events as well as coordination between teams to ensure event's success.
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Managed client relationships as well as supplies white glove service to client's whole team upon arrival.
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• Performed concierge duties for employees on a daily basis. Evaluated and reported on events as part of overall business goals.
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• Was present at all events as go to resource.
Oversaw 360-degree event marketing strategies that include input from cross functional teams and align with overall Netflix strategy and branding.
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Supported the implementation and engagement for Creative Cloud tools for all NYC K12 students, educators, and leaders.
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Provided consulting services in the domains of learning design and technologies.
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Manages client relationships – especially working remotely to assess client maturity and satisfaction.
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Identified growth opportunities to both upsell & cross-sell on accounts.
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Demonstrated a deep understanding of the product and its technical aspects, including API integration use cases, understanding customer use cases, and recommending solutions.
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Assisted customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and maximizing the value they derive from it. This is done through implementing events for district as well as classroom leaders to demonstrate the use value of the products and how they can heighten the learning experience.
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Gathered customer feedback, analyzes trends, and provides valuable insights to the product development team to drive continuous improvement and enhance the product's features and functionality.
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Managed speaking/facilitating at different citywide educational events to promote Adobe products along with the district level team.
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Managed vendors for all events, making expectations clear before arrival and syncing weeks before for check ins.
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Facilitated implementation of product presentations at different schools throughout the city for teachers along with the district level team.
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Managed the renewal process by engaging with customers to ensure contract renewals, working closely with the sales team to drive revenue growth, and advocating for the product's value proposition.
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New York, NY • 08/2023 - 03/2024
Beacon Hill Staffing Group - Temporary Leasing Coordinator
(Contract)
New York, NY • 02/2023 - 02/2023
Salesforce - Event Coordinator, Ohana Floor (March 2021 – February 2023)
New York, NY • 10/2018 - 01/2023
Responsible for the planning, operations and logistics of Coaching Training Programs for Google managers.
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• Creation and maintenance of detailed project plans.
• Proficient in Keynote.
Managed rosters of quarterly courts for multiple programs across all regions globally, throughout the continuous scheduling of sessions, rooms and facilitators.
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Faculty liaison, including train-the-trainer planning, best practices sharing through community meetings and quality assurances on delivery standards.
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Activation of large scale physical trainings/programs/events such as GTM Foundations, Google Sales School & Google Way of Selling with 75 attendees or more.
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Backend coordinator of ticketing for sales events/launching email campaigns and comms.
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Coordinated with a larger team to facilitate events across EMEA/APAC/AMERICAS.
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• Proficient with Graphic Deadlines/EAC/COI Deadlines.
• Analyzed, improved and created processes to drive efficiency. Contributed to the communication strategy and operations comms to promote learning programs.
•
Budget allocation, cost monitoring and reconciliation on training efficacy throughout the analysis of complex data points.
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Maintenance of the LMS through the continuous update of activities completion records.
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Effectively coordinated/planned travel for large groups of employees traveling to other regions for programming (groups of 25+).
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Managed 20+ trainings simultaneously globally, providing insight for the details of each one to the facilitators.
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• Met and greeted potential clients.
Answered multiple phone lines and provided callers with knowledge on rent pricing, amenities and apartment options.
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Responded to incoming email inquiries and lead tours for potential tenants.
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Assisted with collecting initial rent payments, lease renewals and lease execution.
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• Organized and documented high volume leasing traffic. Responsible for the planning, operations and logistics of Coaching Training Programs for Google managers.
•
• Creation and maintenance of detailed project plans.
• Proficient in Keynote.
Managed rosters of quarterly courts for multiple programs across all regions globally, throughout the continuous scheduling of sessions, rooms and facilitators.
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Montclare Children's School - Assistant Preschool Teacher New York, NY • 09/2016 - 09/2018
Ethical Culture Fieldston School - Asst. Preschool Teacher NYC • 08/2015 - 06/2016
City & Country School - IIIs Assistant Teacher
NYC • 09/2013 - 06/2015
Brooklyn Friends School - After School Teacher
Brooklyn, NYC • 09/2005 - 06/2013
Faculty liaison, including train-the-trainer planning, best practices sharing through community meetings and quality assurances on delivery standards.
•
Activation of large scale physical trainings/programs/events such as GTM Foundations, Google Sales School & Google Way of Selling with 75 attendees or more.
•
Backend coordinator of ticketing for sales events/launching email campaigns and comms.
•
Coordinated with a larger team to facilitate events across EMEA/APAC/AMERICAS.
•
• Proficient with Graphic Deadlines/EAC/COI Deadlines.
• Analyzed, improved and created processes to drive efficiency. Contributed to the communication strategy and operations comms to promote learning programs.
•
Budget allocation, cost monitoring and reconciliation on training efficacy throughout the analysis of complex data points.
•
Maintenance of the LMS through the continuous update of activities completion records.
•
Effectively coordinated/planned travel for large groups of employees traveling to other regions for programming (groups of 25+).
•
Managed 20+ trainings simultaneously globally, providing insight for the details of each one to the facilitators.
•
Fostered physical and academic development by implementing diverse classroom and recreational activities.
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Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
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Assisted tenure teachers by developing and implementing lesson plans to meet curriculum goals for each child.
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Managed all enrollment forms, attendance records, monthly attendance reports, monthly program update reports, and other program-related paperwork and reports.
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Coordinated and organized snack time and nap hours for 3 separate classrooms daily.
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• Assisted in daily activities and management of classroom. Assisted in lessons and conference planning, as well as writing progress reports.
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Assisted in the daily activities and management of two classrooms of 15 three year old children.
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• Supervised children's play and outdoor activities.
• Assisted in lesson and conference planning.
• Supplied one-on- one attention to each student, while Brooklyn Friends School - Substitute Teacher
Brooklyn, NYC • 09/2005 - 06/2013
Brooklyn Friends School - Substitute Administrative Assistant
(High School Division)
Brooklyn, NYC • 10/2012 - 01/2013
maintaining overall focus on the entire group.
Communicated effectively with educators from various grade levels.
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Supported students in developing strategies for individual needs.
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• Monitored daily play activities as well as tutor various subjects.
• Consulted parents on a daily basis about classroom activities. Successfully lead field trips to various parks, museums and playgrounds in the New York City & New Jersey Area.
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Filled in for Lower & Upper School Teachers when absent
(Grades Pre-K-12).
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• Successfully implemented lesson plans left in place by teachers.
• Supported students in developing strategies for future learning. Monitored students and provided guardianship during trips to various museums, parks and learning centers in the greater NYC
& New Jersey Area.
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Consulted teachers when back from their leave on the progress of individual students.
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Transitioned students of all grade levels successfully from regular learning day to after school (primary position).
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• Assisted head of high school in daily activities.
• Regulated attendance rosters.
Kept track of and/or scheduled meetings for the head of the high school.
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Sent important emails to families of students as well as administration.
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• Performed data entry for various different projects.
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