IT Support & Network Specialist with Security Focus
Resume:
Richard Rambo
Tucson, AZ *****
*************@*****.***
Skills
IT & Networking: Active Directory, VPN, LAN/WAN, VLAN, TCP/IP, DHCP, Firewall, ITIL, ServiceNow, VMWare, Hyper-V, Windows & Linux, macOS, Microsoft 365, Google Workspace, Server & Desktop Support, Network Troubleshooting
Technical & Hardware: PCs, Laptops, Printers, POS Systems, Office Equipment, Equipment Installation & Repair, Mechanical & Automotive Troubleshooting
Data & Project: Excel (VLOOKUP), Reporting, Data Analysis, Database Management, Project Management, Scheduling, Issue Tracking
Work Experience
IT Analyst
TEP – Tucson, AZ April 2024 – April 2025
ServiceNow reporting and maintenance, SN device class creation and software monitoring.
Run various reports based on criteria needed for User Access Reviews and generate reports for employee security access.
Excel template creation and use of MS Excel functions including VLOOKUP for data analysis.
Secunia maintenance and software update compliance.
IT security and compliance monitoring.
Facilitate and host weekly software compliance meetings, including agenda creation and auditing tasks.
IT Support Specialist/ Field Support
Marana Healthcare Center – Tucson, AZ November 2022 – March 2024
Assist End Users with a wide variety of problems, including system issue troubleshooting and network support.
OS system installation and new workstation setup, including imaging new computers and VOIP configuration.
Printer installation and troubleshooting across multiple models.
Provide Level 2 networking support and Active Directory assistance.
Travel to 18 different locations to configure, image, and repair printers; install and test systems.
Cisco/Jabber/WebEx support and Microsoft 365 configuration and troubleshooting.
Use ConnectWise for ticketing and resource management.
Sales Associate
RV City, Inc – Huachuca City, AZ August 2019 – February 2022
Assisted customers in selecting RVs and related products, providing detailed product knowledge and demonstrations.
Maintained showroom and lot appearance, ensuring a clean and organized sales environment.
Owner/Operator
Precision IT Solutions, LLC – Butte, MT November 2015 – June 2019
Assisted clients with a variety of IT needs, including VMware support, virtual desktop management, and helpdesk services.
Configured and repaired network infrastructure for small business and residential clients.
Installed and supported POS systems, including merchant services setup.
Provided web hosting and domain setup/support for clients.
Performed onsite PC and office equipment hardware and software troubleshooting and repair.
Delivered Microsoft server support and remote desktop assistance.
Managed client projects from planning through execution, ensuring timely and effective IT solutions.
Tech Support Specialist II
Earthlink Business – Vancouver, WA June 2012 – May 2015
Diagnose, troubleshoot, and repair DSL/Cable/Wireless internet connectivity. Assist AIC techs in the field and provide remote support. Configure modems & routers for new installation & replacement.
Diagnose MPLS network, reset and configure port flows. Assist business class customers via phone, internet, and video to resolve onsite connectivity issues.
Other duties as assigned by supervisor.
Service Department Manager
Solutions, Inc. – The Dalles, OR June 2011 – May 2012
Oversee service department and supervise service department employees. Quality control and task delegation.
Answering telephone, check computers into service, troubleshooting and hardware repair.
Inventory control for service department. Personalized software training, and one-on-one computer training.
Onsite residential and business networking.
Point of sales applications with specialized software and integration. VPN/VNC/Remote desktop set up.
Technical Support II & Scheduling Specialist
Gorge Networks – Hood River, OR August 2009 – March 2011
Assisted customers with internet connection issues, including wireless/DSL outages and dial-up configuration.
Diagnosed technical problems and determined appropriate resolutions for connectivity issues.
Supported customers with billing inquiries, processed payments, and issued credits for downtime as needed.
Updated and maintained accurate billing records.
Communicated with customers via phone, email, and in-person for various technical and billing issues.
Scheduled field technicians for on-site repair and installation, adjusting schedules to meet customer needs.
Assembly Mechanic
Hogg & Davis, Inc – Odell, OR February 2006 – July 2009
Assembled power-line construction trailers and modified fabricated parts, performing welding as needed.
Built crate engines and designed fuel systems for trailers.
Wired trailers end-to-end, including Livorski panel gauges installation.
Prepared trailers for paint after fabrication and welding processes.
Conducted pull tests on trailers up to 6,000 pounds to ensure quality and safety.
Rebuilt trailers from previous customers to restore full functionality.
Operated cranes to lift heavy parts into place during assembly.
Performed additional duties as assigned by supervisor.
Membership Specialist/Database Administrator
Oregon Farm Bureau Federation – Salem, OR June 2000 – September 2005
Update, maintain and modify access database of 35,000 records as needed.
Bill all accounts receivable monthly and process payments daily, set up all new member records.
Run various weekly, monthly and quarterly reports for County Farm Bureau's.
Make daily accounts receivable deposits and work closely with accounting department.
Education
Programming Certification – Chemeketa Community College
G.E.D. – Chemeketa Community College
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