Entrepreneurial Operations Leader and Sales Specialist
Resume:
EDUCATION High School Diploma - East Providence High School
Experienced business owner and operations professional with over 15 years of success in sales, customer service, and team leadership. Proven ability to grow revenue, improve customer satisfaction, and streamline business operations. Skilled in relationship building, staff management, and identifying opportunities for business growth. A motivated and adaptable professional who thrives in fast-paced, customer-focused environments. CAROL
BENOIT
Owner
Managed all aspects of daily business operations, including sales, customer service, and marketing
Built long-term client relationships, generating repeat business and referrals
Increased customer satisfaction through efficient processes and high-quality service
Consulted with clients to assess needs and recommend customized solutions
Oversaw business growth, cost management, and service improvements
Crystal Waters Hot Tubs - Warwick, RI 2021-2024
Assistant Manager
Supported daily store operations, ensuring sales goals and customer service standards were consistently met
Assisted in leading and motivating sales associates to achieve individual and team performance targets
Delivered personalized customer service, helping clients select jewelry for special occasions and building long-term relationships
Handled customer concerns and resolved issues
professionally to maintain brand reputation and satisfaction Kay Jewelers - Wrentham, MA 2025-current
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Cranston, Rhode Island
WORK EXPERIENCE
SKILLS Customer Relations Business Management Small Business Operations Sales
& Business Development Relationship Building Team Leadership Verbal & Written Communication Problem Solving
Assistant Manager
Oversaw daily operations to meet performance, service, and quality standards
Managed cash handling, deposits, and records with high accuracy
Built strong relationships with staff and customers Maintained a clean and organized branch environment Supported team development and positive workplace
culture
Citizens Bank - Richmond, RI 2009-2013
Sales Operations Manager
Led and motivated team members to achieve sales and performance goals
Maintained a professional, organized, and safe work environment
Resolved customer concerns promptly to ensure high satisfaction
Cross-trained employees to improve team flexibility and efficiency
Managed multiple priorities while meeting deadlines Rec Direct Hot Tubs - Cranston, RI 2016-2021
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