Quality Assurance Analyst with Regulatory Compliance Experience

Hema Soundararajan

Quality Assurance and Customer Support Analyst

Natick, MA *********@*****.*** 781-***-****

https://www.linkedin.com/in/hemasoundararajan/

Professional Summary

Quality Assurance Analyst with extensive experience in Manual Testing and Defect Management across Agile and Waterfall environments along with customer support experience. Proficient in Jira and Azure DevOps for executing Functional, Regression, and Smoke tests. Recognized for high attention to detail in data verification and a proven ability to coordinate with customers to ensure all regulatory and project requirements are met.

Education

Bachelor of Engineering, Government College of Technology, India.

Skills & Competencies

Testing: Regression, Functional, Smoke, and UAT.

Tools: Jira, Azure DevOps, Salesforce, and Microsoft Office.

Test Management: Test case creation, execution, and defect tracking.

Methodologies: SDLC (Agile, Scrum, and Waterfall).

Verification: Data integrity, content validation, and regulatory document review.

Reporting: Creating and verifying detailed test summary reports.

Soft Skills: Customer coordination, time management, and attention to detail.

PROFESSIONAL EXPERIENCE

Commonwealth of Massachusetts, Mass Gaming Commission, Boston, MA

May 2023 - December 2024

Gaming Technical Compliance Engineer

Gaming regulations/ compliance verification, software and hardware testing of gaming devices

Confirmed financial data at the back end for daily invoicing and monitored correspondence between casinos and contract teams.

Verified gaming policy for new project initiatives and provided reviews.

Reviewed white paper for a new gaming device.

Created monthly reports on player records and reviewed user access reports to ensure regulatory compliance.

Tested mobile app (iOS) for cashless gaming technology.

Performed successful yearly audits for independent test labs.

Episode Solutions, Nashville, TN January 2021 - May 2023

Staff Test Engineer

QA testing for Care Management, Physician Billing platform, and Mobile Application testing

Developed and executed test cases to ensure that the software solution meets standards.

Verified that the new software solutions are thoroughly tested before release.

Maintained QA documentation and reports.

Collaborated with product and development team (offshore and onshore) to ensure the software meets the requirement documentation.

Created test plans and test cases in azure test plans and executed (patient and billing applications)

Tested mobile application (iOS/TestFlight experience) and web chat functionality.

Participated in requirements, design, planning sessions, and retrospective meetings to improve QA performance.

Fusion5 Healthcare Solutions, St. Louis, MO (Acquired by Episode Solutions)

June 2018 – December 2020

QA Analyst I & II

QA testing for the Care Management application (Startup experience)

Prepared and executed test cases in various environments for end-to-end testing.

Participated in application go live activities- end to test testing, user access management, functional/ workflow verification, monitor and support, content verification for user guide.

Created/tracked bugs and documented test results in VSTS retested/validated bugs after fixing, escalated high-impact regression/functional issues accordingly.

Tested operational reports (UI and Database)

Reviewed user guide and release notes documentation and provided feedback

Collaborated with the business team for requirement clarification or enhancement suggestion.

Executed performance testing with JMeter.

Estimated user story points for QA testing effort and participated in bug triage calls to prioritize issues.

Reviewed critical application functionality and fixes with developers prior to release.

Opsgenie (Atlassian), Boston, MA March 2018 - June 2018

Customer Success Engineer- Technical Support

Production support for Incident management/On-call schedule application for Saas product.

Decision Resources Group, Burlington, MA October 2016 - September 2017

QA Analyst – Workday

HCM implementation testing and customer support

Conducted QA testing for workday HCM Implementation including unit, integration, functional, and regression testing.

Tested the project time tracking module for financial detail accuracy.

Verified salesforce-workday integration and demonstrated proficiency in workday custom report creation.

McKesson Technology Solutions, Waltham, MA October 2014 - September 2016 Technical Support Engineer

Customer support and testing for population and risk management applications

Supported population and risk management applications and user access set up.

Provided technical support for healthcare web applications, report creation, and managed user access.

Participated in CRM application implementation- testing and verification.

Partners Healthcare Systems, Inc., (Mass General Brigham) Boston, MA

September 2011 — October 2014

Software Applications Analyst

Web Application Migration Testing and Electronic Healthcare/ Medical Record support

Played as a core team member and test lead for the web application migration project.

Gathered requirements, documented test results, and provided on-call support for EHR applications.

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