Lead Supervisor
Resume:
Shaquita Morrow
Amory, MS
****************@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Front End Lead Supervisor
Kroger-Tupelo, MS
August 2023 to Present
• Monitored employee performance and provided regular feedback to improve individual and team performance
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Resolved customer complaints or issues promptly and effectively, maintaining high levels of customer satisfaction
• Conducted regular inspections of work areas to maintain cleanliness standards and enforce hygiene protocols
• Trained new hires on job responsibilities, company policies, safety procedures, and customer service best practices
• Supervised a team of XX employees, providing guidance and support to ensure efficient operations
• Mentored and coached team members to improve their performance and achieve professional growth PCA Personal Care Assistant
A Caring Hand-Tupelo, MS
May 2023 to Present
• Provided personalized care and assistance to patients, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Managed meal preparation according to dietary restrictions and assisted with feeding when necessary
• Documented patient observations accurately in medical records for reference by healthcare professionals
• Assisted an average of XX patients per day in their personal care routines
• Received positive feedback from XX% of patients regarding quality of care provided
• Worked closely with families to address any concerns or questions about patient care
• Adhered strictly to HIPAA regulations regarding patient confidentiality
• Provided assistance with light housekeeping tasks to maintain a clean and organized living space
• Assisted patients in using assistive devices such as walkers or wheelchairs safely
• Attended to patient comfort needs by adjusting bedding, pillows, or room temperature as requested
• Escorted patients to medical appointments and ensured their timely recovery
• Managed medical equipment such as oxygen tanks, blood pressure monitors, and glucose meters Assistant Manager
Shoe Dept-Amory, MS
October 2022 to May 2023
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
Lead Sales Associate/Keyolder
Dollar General-Amory, MS
July 2022 to November 2022
• Open and Close store
• Knowledge of the POS System
• Manage Cashiers
• Maintained an Organized Stockroom
• Knowledge of Cash Tills
• Greet customers
• Maintained a clean service environment
• Provided pleasant and exceptional customer service
• Receive and Stock Dry Goods
• Receive and Stock Frozen foods
• Knowledge of Plan-o-grams
Outbound Call Center Agent
TLE.market-Las Vegas, NV
June 2022 to August 2022
• Business to Business Calls
• Outbound Calls
• Time Management
• Email Clients
• Enter Collected Data in the Data System
• Microsoft Windows 10
• CRM Software System
• Microsoft Outlook
• Navigate Between 2 Monitors
• Navigate Within the Computer System
Cashier/Stocker
Cash Savers Grocery Store-Tupelo, MS
July 2021 to June 2022
• Stocked shelves
• Cashier
• Greeted customers
• Provided pleasant and exceptional customer service
• Stock Frozen foods
PCA Personal Care Assistant
First Choice In-Home Care-Tupelo, MS
September 2020 to November 2021
Merchandise Manager
Dollar Tree-Shannon, MS
October 2019 to October 2020
• Cashier
• Assist in Scheduling
• Manage Cashiers
• Unloaded Freight
• Maintained a clean service environment
• Bank Deposits
• Planograms
• Maintained an Organized Stockroom
• Open and Close store
• Knowledge of Microsoft Computer Software
• Knowledge of the POS System
• Provided pleasant and exceptional customer service
• Order Frozen Foods
• Stock Frozen foods
Assistant Store Manager
Bill's Dollar Store-Aberdeen, MS
May 2018 to May 2019
• Cashier
• Unloaded Freight
• Maintained a clean service environment
• Bank Transactions
• Kept stockroom clean
• Open and Close store
• Knowledge of Microsoft Computer Software
• Knowledge of the POS System
• Provided pleasant and exceptional customer service
• Restocked shelves
PCA/Caregiver
MS Department of Rehabilitation Services-Amory, MS June 2013 to July 2018
• Prepared meals
• Bathing
• Feeding
• Transferred to and from bed and wheelchair
• Incontinence and continence care
• Light housekeeping
• Dressed and assist with dressing
• Knowledge with lift equipment
Certified Nurse Assistant (CNA)
River Place Nursing-Amory, MS
May 2008 to June 2013
• Feeding
• Transferred to and from bed and wheelchair
• Incontinence and continence care
• Took care of approximately 160 elderly and disabled residents daily
• Monitored vital signs
• Served meals
• Aided residents with personal hygiene
• Assisted patients with activities of daily living
• Assisted with wound care
• Recorded resident care daily
• Cleaned and sanitized rooms
• Changed bed linens
Certified Nurse Assistant (CNA)
Cedars and the Greenhouse-Tupelo, MS
April 2005 to July 2007
• Feeding/Bathing
• Transferred to and from bed and wheelchair
• Incontinence and continence care
• Changed bed linens/ Made beds
• Dressed and assist with dressing
• Assist with all daily activities.
• Checked vital signs
• Documented all care
• Assisted with wound care
Sales Associate/Cashier
Cato Fashions-Tupelo, MS
December 2004 to April 2005
Education
Nurse Aide (Certification)
Itawamba Community College-Tupelo, MS
January 2005 to March 2005
Certifications and Licenses
Certified Nursing Assistant (CNA)
May 2005 to November 2021
Driver's License
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