Relationship-Focused Client Services Professional

JASMINE A. MCQUEEN

**** **** ***** **** ***, Apt 205, Philadelphia, PA 19150

267-***-**** *******.*********@*****.***

PROFESSIONAL SUMMARY

Relationship-focused and service-driven professional with over 7 years of experience in customer service, client support, and administrative roles. Proven ability to build trust, manage accounts, resolve issues, and provide tailored solutions to diverse clientele. Skilled in maintaining long-term client relationships, problem-solving, cross-functional collaboration, and adapting quickly in fast-paced environments. Seeking a Relationship Manager role to utilize my strong interpersonal and organizational skills in fostering customer loyalty and driving business growth. CORE SKILLS

● Client Relationship Management

● Customer Needs Assessment

● Product & Service Recommendations

● Conflict Resolution & De-escalation

● Cross-Selling & Upselling

● Communication & Active Listening

● Salesforce CRM & Case Management

● Team Collaboration

● Time Management & Prioritization

● Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Police and Fire Federal Credit Union – Wyncote, PA Branch Representative Feb 2025 – Jan 2026

● Conduct member-focused conversations to identify financial needs and recommend appropriate credit union products and services.

● Build rapport with members by delivering exceptional service and personalized financial solutions.

● Ensure compliance with internal policies and secure handling of confidential information.

● Manage time-sensitive inquiries and resolve member issues with professionalism and accuracy.

● Contribute to team goals by maintaining high service standards and adaptability to operational needs. National Appraisal Service – Plymouth Meeting, PA

Customer Service Representative / Dispatcher Mar 2024 – Dec 2024

● Acted as the first point of contact for clients, appraisers, and partners; scheduled and coordinated service appointments.

● Developed and nurtured relationships with stakeholders through timely follow-ups and efficient service coordination.

● Ensured accurate record-keeping and documentation within internal systems. National Philanthropic Trust – Jenkintown, PA

Seasonal Donor Relations Associate Sep 2023 – Jan 2024

● Delivered exceptional front-line service to high-net-worth donors and advisors via phone and written correspondence.

● Resolved inquiries using Salesforce CRM, escalating complex cases as needed while ensuring personalized follow-up.

● Collaborated cross-functionally to enhance donor experience during peak Giving Season. Municipal Court Civil Division – Philadelphia, PA

Clerical Assistant I Apr 2023 – Sep 2023

● Supported clients in processing legal filings for evictions and small claims with clarity and professionalism.

● Provided front-desk service and directed clients to appropriate resources. Hand and Stone Spa – Flourtown, PA

Spa Associate Sep 2022 – Jan 2023

● Promoted membership packages and built client loyalty through excellent customer interactions.

● Dealt with escalated concerns calmly and professionally, ensuring client satisfaction. Clario (ERT) – Philadelphia, PA

Customer Care Agent / Level 2 Specialist Jul 2021 – Sep 2022

● Handled high-level inquiries and provided tech support for clients in the clinical research field.

● Delivered detailed troubleshooting and follow-up, ensuring accurate and timely resolution.

● Acted as a senior point of escalation and provided mentorship to new agents. MRO – Blue Bell, PA

Customer Service Representative Aug 2019 – Jan 2020

● Assisted healthcare clients in obtaining medical records, maintaining HIPAA compliance.

● Delivered consistent, empathetic service across high call volumes. QTC Medical Services – Philadelphia, PA

Case Specialist Oct 2018 – Apr 2019

● Managed veteran cases by coordinating medical evaluations and acting as a liaison between providers and claimants.

● Ensured timely and accurate documentation in accordance with federal guidelines. Visionworks – Philadelphia, PA

Eyewear Specialist / Lab Technician Oct 2017 – Oct 2018

● Assisted customers in selecting eyewear based on needs, face shape, and prescriptions.

● Maintained strong product knowledge to cross-sell lens options and accessories.

● Delivered hands-on support in lab processes and retail operations. EDUCATION

Philadelphia Virtual Charter School — High School Diploma June 2017 Concentration: Digital Design, Game & Web Design, Video Editing REFERENCES

Available upon request

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