Guest Relations & Team Leadership Professional
Resume:
Team supervision Multitasking Communication skills Guest relations Public speaking PPE use
Basic Computer Knowledge
**************@*****.***
Mumbai, Maharashtra, 400068
Summary
Hospitality professional with extensive experience at Regent Seven Seas, specializing in guest relations and team supervision. Demonstrated success in enhancing customer satisfaction through effective communication and multitasking. Recognized for implementing innovative service techniques while maintaining high standards of cleanliness and safety. Dedicated to delivering exceptional experiences in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills
Education
Pune University
B.Com
2017
Experience
Regent Seven Seas
Junior Assistant Waitress
Jul 2025 - Mar 2026
Pune, Maharashtra
Miami, Florida
Assisted senior waitstaff in delivering high-end dining service across multiple onboard restaurants, ensuring a luxury guest experience.
Provided attentive table service, including serving food and beverages, clearing tables, and resetting dining areas efficiently.
Maintained thorough knowledge of menu items, daily specials, and dietary requirements to support guest inquiries. Ensured compliance with hygiene, sanitation, and safety standards in line with maritime and company policies. Delivered personalized guest service by anticipating needs and responding promptly to requests. Collaborated with kitchen and bar teams to ensure timely and accurate order delivery. Supported inventory control by monitoring table supplies and assisting with stock replenishment. Handled guest concerns professionally, escalating issues when necessary to maintain satisfaction. Contributed to a positive team environment in a fast-paced, multicultural setting onboard. Regent Seven Seas
Utility,restaurant
Dec 2023 - May 2025
Miami
Handle guest requests, address dining issues promptly, and make on-the-spot decisions to enhance customer satisfaction.
Contribute ideas for enhancing service efficiency, streamlining operations, and implementing innovative service techniques.
Shivani Negi
Participates in a rotational service delivery schedule, working in casual dining service, and various other food and beverage service venues.
Provides assistance and support to the assigned team of waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests. Observes guests to anticipate their needs and responds to any additional requests and to determine when the food and beverage service has been completed.
Engages in light conversation with guests and always greets them with a smile. Providing support to waiters, maintaining restaurant cleanliness, and ensuring a positive guest experience. Ensure beverage stations are full at all times and cleaned daily. Deliver the food from the galley to the assigned section and carry back the dirty trays as per United States Public Health and breakage prevention standards.
To follow waste segregation procedures, comply with Environmental Compliance Plan at all times & guide fellow Team Members for the same.
P&O Australia
Buffet Steward
Oct 2022 - Jun 2023 Australia
Improved guest comfort and satisfaction through personalized service and support. Assisted customers with carry- out service.
Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children. Set up advertising signs and displays on shelves, counters and tables. Provided attentive service and proactively assessed guest needs. Monitored dining room inventory and replenished as necessary. Adani Groups
Inline Security
Mar 2020 - Sep 2022
Aware of different types of machines such as DFMD, HHMD, ETD, XBIS & their purpose. Authenticated boarding passes, identification, and passports to prevent fraudulent travel. Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions. Attended daily briefings with supervisors to discuss issues with security screening processes. Used explosive detection machines and chemical swab systems to identify potential hazards. Lite Bite Travel Food
Guest Relation Executive
May 2017 - Jan 2019
Regulated appropriate staffing levels to meet business and customer requirements. Planned and implemented promotional activities to increase customer satisfaction. Monitored guest feedback, using to improve service and departmental operations. Conducted regular training sessions for staff to keep up to date with customer service practices. Awards
Employee of the Month
Nominated for Employee of the Month
Bravo
Mumbai
Mumbai
Certifications
AVSEC certified
Hindi English
STCW certified
Language
Contact this candidate