Store Operations & Customer Service Leader

ERIC SPARFVEN

Smithfield, RI • 401-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and reliable professional with extensive experience in customer service, shift leadership, and daily operations. Known for maintaining smooth store functions, guiding team members, and delivering positive customer experiences. Strong work ethic, ability to learn quickly, and interest in transitioning into roles outside of retail, including administrative support, customer relations, or general operations. KEY SKILLS

• Customer Relations & Support

• Cash Handling & Register Operations

• Computer Skills & Data Entry

• Placing Orders & Inventory Coordination

• Operating and Running Store Machines

• Team Leadership & Training

• Problem-Solving & Conflict Resolution

• Cleanliness & Safety Standards

PROFESSIONAL EXPERIENCE

Shift Leader — Speedway (04/2017 – 08/2025)

• Delivered customer service in a fast-paced environment, resolving issues and ensuring a positive experience.

• Maintained store cleanliness and organization, following safety and operational standards.

• Guided and supported fellow associates, helping maintain workflow and store efficiency.

• Assisted with daily operations, including opening/closing responsibilities. Cashier — The Home Depot (05/2010 – 06/2016)

• Processed customer transactions accurately and efficiently.

• Provided friendly service and answered customer questions at the front end.

• Maintained a clean and organized workspace to support smooth store operations.

• Assisted with customer concerns and ensured a positive checkout experience. EDUCATION

Smithfield High School — High School Diploma

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