Customer Service Specialist - 13+ Years Experience
Resume:
Tamika Lakes
Tempe, AZ *****
*********@*****.***
13+years of customer service.
* ***** ** **** ****** experience.
Work Experience
Data Entry
Manpower - Tempe, AZ
March 2023 to Present
Keying data from scanned documents into database.
Live Support Agent (Remote)
COGNIZANT - Mesa, AZ
February 2022 to September 2022
I work the overnight shift on Waymo Project as a Live Support Agent. I troubleshoot computer modules, make routes for Waymo AS drivers and also dispatch calls. Customer Service Advocate(Remote)
Florida Blue (Blue Cross and Blue Shield of Florida) - Jacksonville, FL October 2021 to January 2022
On a 90 day contract I worked as a Customer Service Advocate assisting with Open Enrollment for BCBS of Florida. I had 100-150 Inbound/Outbound calls a day helping members with renewing insurance plans,updating accounts,and transferred calls to licensed agents. Customer Care Professional(REMOTE)
TotalMed - Tempe, AZ
April 2020 to June 2020
I worked as a Customer Care Professional for a nurse advice line. I made triage charts for members who are needing to speak to a nurse for medical advice, transfered members and providers to the correct departments and assisted with eligibility.
Inbound Customer Care Representative
National General Insurance - Mesa, AZ
January 2020 to April 2020
Took inbound calls from borrowers and insurance agents, assisted with sending payment, answering any questions about their loans, and updating accounts. Pharmacy Advisor
CVS Caremark- Silver Script PDP - Scottsdale, AZ
August 2019 to December 2019
I made outbound calls to clients to insure their prescriptions were filled and also managed accounts when needed.
LCE Afterhour Specialist
Apria Healthcare - Chandler, AZ
November 2018 to July 2019
Troubleshoot oxygen tanks,cpap machines,and made routes for technicians. Also updated accounts when needed.
Customer Service Representative
United HealthCare (TTEC) - Tempe - Tempe, AZ
August 2018 to November 2018
Was a seasonal CSR for United Healthcare taking inbound calls from members that are on Medicare and assisting them with different health care plans.
Education
Diploma in Cosmetology
Delta Beauty College - Greenville, MS
January 2012 to May 2013
High school diploma
Greenville Weston High School - Greenville, MS
January 2001 to May 2004
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Salesforce
• Triage
• Data entry
• Sales
• Typing
• Cold Calling
• Account Management
• Medical Office Experience
• EMR Systems
• Healthcare (3 years)
• Dispatching
• Front desk
• Medical Records
• Medical Terminology
• Technical support
• Windows
• Help Desk
• HIPAA
• Insurance Verification
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Mortgage servicing
• Negotiation
• Analysis skills
• Underwriting
• Patient Care
• Kronos
• Analytics
• Telemarketing
• CRM software
• B2B sales
• Microsoft Excel
• Microsoft Office
• Google Docs
• Microsoft SharePoint
• Documentation review
• Live chat
• Communication skills
• iOS
• Software troubleshooting
• iOS
• Banking
• Operating systems
• Financial services
• Direct sales
• Computer skills
• English
• Leadership
• System administration
• Computer networking
Assessments
Work style: Reliability — Proficient
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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