IT Support Specialist with Strong Customer Service
Resume:
Genois Sheffield
****************@*****.***
Successful professional specializing in World Class Customer Service, client retention, excellent communication, troubleshooting in all areas needed, implement and maximizing bottom-line operational efficiency.
Boardroom – Front Desk – 3/2023 to present
Answering multi line phone, interpersonal, Microsoft 365, Zenoti software, account set up and maintenance, google sheets, audit, entering customer data, hospitality, oracle netsuite.
Walmart – HR Generalist – 6/2021 to 12/2022
Resolved benenfits issues and provided technical and software troubleshooting, production and operational access to multiple systems to achieve daily goals, identified business needs, executed processes with ServiceNow.
Telvista – Technical Support – 6/2020 to 2/2021
Monitored customer wifi, FIO’s and TV connections remotely, deployed remote upgrades of backend systems and addressed technical issues, conducted extensive research to validate installations, resolved complex customer inquiries, and created tickets for onsite resolution, troubleshot recurring technical issues and provided expert solutions.
Robert Half Technology – IT Infrastrucure & Technical Support – 1/2021 to 2/2021
Set up computers and docking stations on-site, troubleshot software issues with customers remotely, achieved goals using salesforce, sharepoint, talkdesk, and Microsoft Office.
Express Professionals – General Office Support - 10/2019 to 5/2020
Supervised approx. 10 employees, receptiontist in a medical environment, general office support and assembly
Robert Half – General Office Support - 1/2018 to 5/2020
Receptionist, mailroom and admin support.
Ricoh USA – Sr. On-site Specialist MS Op. – 6/2017 to 9/2017
Assist in a law firm environment with office staff projects and conference room scheduling, set up conference room, managed audion-video-conference equipment set up, distribute, sorted, scanned and prepared outgoing mail and packages, relieved receptionist, Microsoft 365, UPS and FedEx software.
Amazon – Seasonal Warehouse – 3/2015 to 12/2016
Managed outbound tasks including sorting, wuality on pallets, and SAP utilization, diagnosed production system issues amd implemented a more productive strategy, trained colleagues to implement new strategies as requested by managers.
Education
Wilmer Hutchins High School – Hutchins, Texas
El Centro Community College – Dallas, TX 8/2019 to 5/2020 - Information Technology
System administration, operating systems, computer network, security defense, active directory, technical support, linux, installing software, remote desktop management.
El Centro Community College – 3/2021 to 5/2021 – Intro to Cybersecurity(Cisco)
Richland Community College – Dallas, TX – 5/2018 - Microsoft 365 and Financial Planning
George Leonard Real Estate – Property Management
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