Dynamic Customer Service & Store Operations Professional

Phone : 954-***-****)

Primary email: (*************@*****.***)

Shakaya Smith

SKILLS

I am a personable and dedicated Customer Service Representative with vast experience in the sales industry. I have adapted to being a team player with an upbeat, positive attitude; and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. I am very articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

EXPERIENCE

PUBLIC STORAGE REMOTE CUSTOMER CARE CENTER OPERATOR November 2024

- April 2026

• Handled inbound and outbound customer interactions professionally

• Resolved customer issues quickly while maintaining a positive experience

• Managed high-volume inbound calls assisting customers with account questions, payments, and service needs

• Helped customers book reservations and explained service options clearly

• Resolved complaints efficiently, maintaining high customer satisfaction scores

• Used CRM systems to document interactions and update customer accounts

• Met or exceeded KPIs including call time, resolution rate, and sales goals ASSISTANT STORE MANAGER EXTRA SPACE STORAGE August 2019 - May 2024

● Management of rental rates, discounts, Customer Protection Plan, and other income

● sources.

● Watch controllable expenses to provide the highest R.O.l. for each store.

- Performs semi-annual audits and facility checklists, gives findings to division office, and

● ensures follow-up on any necessary action. Uses management information tools and analyzes financial reports / P&L; addresses

● trends and issues in district performance. Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance.

● and marketing.

● Manage the day-to-day operations of one or more sites.

● Develop customer relationships by identifying their storage needs and providing solutions.

● - Improve sales aims through unit rentals, unit insurance, and moving supplies.

● - Guide new customers through rental processes and agreements - Handle cash and balance receipts, pursue collections, post payments, and process daily.bank deposits -

● Ensure the facility meets the highest cleanliness standards through general maintenance

● Work independently on daily tasks as well as cooperating with team members and other facilities

EDUCATION

Penn Foster, — High school diploma

June 2020

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