Administrative Operations Specialist with Executive Support
Resume:
ANGELA GRIMMETT Colorado Springs CO, 80924
**********@**.***
Professional Summary
Administrative and operations professional with extensive experience supporting executives, managing complex workflows, and coordinating high volume, fast paced environments. Background spans business management, customer service, logistics, and team coordination. Known for strong organizational skills, accuracy in documentation, proactive problem solving, and the ability to manage competing priorities with professionalism. Seeking an Administrative Assistant role supporting a General Manager where attention to detail, communication, and operational support are essential.
Experience
Premium Concierge ServicesOwner North Richland Hills, TX, March 2021 - Sept 2025
● Managed all administrative operations including scheduling, client communications, invoicing, vendor coordination, and project tracking.
● Organized and executed day to day logistics for clients, including office and household organization, travel arrangements, event planning, and workflow optimization.
● Recruited, hired, and supervised contractors; maintained documentation, contracts, and performance expectations.
● Built long term client relationships through consistent communication, reliability, and high quality service delivery.
● Oversaw budgeting, recordkeeping, and operational planning for multiple simultaneous client projects. Southwest Airlines, Customer Service Agent DCA Airport, June 2019 – July 2021
● Managed high volume passenger interactions, providing accurate information, documentation, and problem resolution under strict time constraints.
● Coordinated gate operations, ticketing, check in, and baggage processes while maintaining compliance with TSA and company policies.
● Adapted quickly to evolving procedures during the COVID 19 pandemic, supporting communication and policy updates across teams and customers.
● Utilized multiple software systems to process transactions, update records, and ensure data accuracy. Keller Williams/Realty Connect, Licensed Real Estate Salesperson (Virginia) June 2018 – Sept 2021
● Managed client files, contracts, scheduling, and transaction documentation with strict attention to compliance and deadlines.
● Coordinated communication between buyers, sellers, lenders, and inspectors to ensure smooth workflow and timely completion of tasks..
Metropak, Inc., VP/Client Services Manager (Inside Sales & Support) Richardson, Texas 1994 – 2019
● Began as Administrative Assistant and advanced through sales, operations, and executive leadership roles over a 25 year tenure.
● Supported executive leadership with scheduling, reporting, client communications, and operational planning.
● Directed customer service operations, ensuring timely responses, accurate documentation, and consistent service standards.
● Designed and implemented workflow systems, CRM processes, and data management tools to improve efficiency and accuracy.
● Recruited, trained, and supervised customer service teams; managed performance, scheduling, and administrative processes.
● Worked closely with vendors, maintaining relationships, demonstrating strong attention to detail and organizational oversight.
● Represented the company at national and regional events, managing logistics, presentations, and client engagement.
Professional Memberships
● Metropak, Inc. — Board Member, 2008–2011
● Promotional Products Association International (PPAI) — Member, 1994–2018
● Advertising Specialty Institute (ASI) — Member, 1994–2018
● SAGE Worldwide — Member, 1994–2018
Skills and Strengths
Entrepreneurial leadership and team management, customer service and client relationship skills, proficient in applications such as CRC, SAP, Google Workspace, and Microsoft Office Suite, strong organizational and project management abilities, obust analytical skills, problem solving, and communication
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