Melanie Diaz
New Port Richey, FL *****
*****************@*****.***
Willing to relocate: Anywhere
Work Experience
Assistant Manager
Sunbay Apt-Holiday, FL
October 2025 to Present
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed entering deposits, and reconciling discrepancies. Business Development Advisor
Ultimate Medical Academy-Remote
2025 to 2025
Assisting graduates with employment. Working with certain grads in my territory and cold calling many employers that are hiring for positions that the grads have studied in. Sales and Leasing Professional
Sereno-Wimauma-FL
2023 to 2025
This is a very new community. So having to really upsale to bring in the residents.. I am responsible for leasing Apartments, Assisting new or current residents, following up with prospects who are interested in taking tours or interested in getting information. Do Marketing online to bring more people in-CRM . Also assist with issues if they may occur. It's a community of 320 apartment homes.. Leasing Consultant
Veranda-Tampa, FL
2021 to 2023
Responsible for leasing Apartments, Assisted residents, follow up with prospects interested in taking tours or interested in getting information. Did Marketing online to bring more people in-CRM . Also assisted with issues, concerns and still work orders not getting completed. 480 apartment homes Customer Service/Sales Representative
OneTouch Direct-Tampa, FL
2015 to 2021
• Persuasive Speaking Skills to close cellular sales
• Adaptability to rotating shifts
• Increased my Communication Skills with taking over 100 sales calls a day
• Carried myself with Self-Control with angry customers to resolve there issues Education
Medical Assistant (Associate)
HCC-Tampa, FL
November 2010 to November 2011
Upper secondary education
Skills
Multitasking Call center experience Serving Coffee Experience Spanish Customer service Computer skills Insurance sales Communication skills Typing Customer relationship management (CRM) integration Advertising sales Account management Cash register Microsoft Excel Business development Customer relationship building Health literacy education Patient interaction Phone etiquette Writing skills Microsoft Office Barista experience Networking through cold outreach English Enterprise sales Cold calling CRM system proficiency Attention to detail Phone answering B2B B2B sales Sales management Windows Salesforce Product demos Behavior management Medical administrative support Canvassing for political campaigns Call center agent experience Youth worker experience Telemarketing Inside sales Customer acquisition Restaurant experience B2C Client interaction via phone calls Payment processing Field sales Productivity software Administrative experience Sales experience within healthcare Relationship management Driving Microsoft Powerpoint Upselling Computer operation Written communication Property leasing Microsoft Outlook Voter registration canvassing Prospecting Patient flow optimization Sponsorships Deal closing Petition circulation Pharmaceutical and medical sales experience Barista Experience Community engagement canvassing Territory management Sales negotiation Objection handling (sales technique) Independent insurance agency experience Direct mail Territory sales Conducting sales calls Customer communication Teamwork Client referrals Experience with children Employee relationship building Lead generation Direct selling Closing sales Team management Microsoft Word Sales experience within education Emotional regulation techniques Achieving sales targets Insurance agencies Inbound selling Negotiation Fluent Outbound sales Manufacturing Events management Bilingual Yardi Social work Professional networking Phone communication Sales Remote (as sales environment) Large insurance company experience Identifying new business opportunities Outdoor work Cosmetic dentistry Canvassing for sales campaigns Hospitality Customer retention Team supervision Leadership EMR/EHR Laboratory experience Direct Sales Interpersonal skills Customer relationship management Marketing Direct sales Cash handling Outside sales Assisting medical staff Key Performance Indicators macOS Sales Management Organizational skills Appointment scheduling Retail sales Customer service management Client retention strategy Cash Handling Sales lead qualification Medical terminology Promoting products Social media management Cross-functional collaboration Client base expansion experience CRM software Initial Contact (sales skills) Hotel experience Teaching Languages
• English
• Spanish
Certifications and Licenses
Driver's License