Program Manager - Residential Services

Lutishia Strothers

Pittsburgh, PA

Management professional with experience working in the medical and social services industries.

Promoted from a case management position because of accomplishments in time management processes and team engagement. Passionate in training facilitation to create engaging and valuable sessions for staff and clients.

Program Manager

Penn Residential Hunker, PA

September 2024 to January 2026

responsible for oversight and operations of a cluster of residential homes for adult and Children individuals with intellectual disabilities, and/or Autism

• Communicates and fosters company values and philosophies.

• Assists the Program Director or design with general program management.

• Serves as the primary contact between Greater Hearts Human Services, administrative entities, support coordination units and other team members; including the individuals supported and their representatives.

• Participates in referral and admission process for new individuals.

• Supervises Residential and Direct Support Professionals working in the assigned programs. Manages performance of direct support staff including provision of feedback, development, training, and performance evaluations.

• Monitors and evaluates performance of staff according to the company’s performance management policies and procedures.

• Monitors program and staff compliance to all regulatory standards and company policies and procedures

• Assists HR manager in recruiting, interviewing, hiring, orienting, and training residential supervisors and direct support professionals.

• Participates in multidisciplinary team and facilitates regular staff meetings and ensures communication with and from company management.

• Coordinate schedule for assigned employees and manage coverage in the homes in accordance to programmatic requirements and guidelines.

• Complete reviews timesheet and payroll for assigned employees in a timely manner.

• Responds to incidents and performs incident management duties such as assuring safety, reporting and entering incidents as outlined in the Incident Management Bulletin and company policy on Incident Management.

• Observes and supervises employee medication administration training and practices.

• Ensures individual health and medical needs are met and updates individuals’ Lifetime Medical History on an annual basis.

• Ensures that residential homes and facility work environments are safe, well maintained and free from hazards, as applicable.

• Participates in the company’s on-call system.

• Ensures implementation of individual support plan and behavioral support

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• Performs other duties as needed

Intake Coordinator

New Directions Mental Health Pittsburgh, PA

June 2022 to July 2024

Pre authorization for health insurance processing statements by actively participating in our steps of the process paperwork qualifications and updating schedule provide adequate and accurate information requirements utilize effective use of time by making all required Phone calls follow up referrals and other daily activities . Over see staff in office and client in a mental health setting.

Intake Coordinator

PA HEALTH MANAGEMENT Pittsburgh, PA

September 2021 to June 2022

Working in a diversity with elderly and people with disabilities doing intake assessment for approval waiver programs working in communities to build a safety environment helping people with wheelchairs canes bathroom supplies, etc. also work remotely /hybird

Southwest Regional Manager

Moravia Health Pittsburgh, PA

December 2019 to August 2021

Oversee office, staff, clients, insurance verification, payroll training, staff, etc.

Program Manager

Community Options Pittsburgh, PA

July 2019 to November 2019

Oversee clients and Staff in a residential setting. ISP. Medication administration, CPR, First aid

Family Coordinator Specialist

Touching Families Inc Duquesne, PA

August 2018 to June 2019

Community Base

Billing Specialist

Highmark Health Pittsburgh, PA

March 2016 to August 2018

Insurance verification in and outcome calls, resources, referrals, solving problems, issues, concerns data entry

Criminal Justice (Associate's degree)

Kaplin college Pittsburgh, PA

August 2004 to September 2006

Associate's degree

Bachelor's degree

Upper secondary education

CRM system proficiency Policy & process development Senior care Medical scheduling Program Management Intellectual disabilities support Driving Event planning Client interaction via phone calls Computer skills Management Working with geriatric patients Time management Social Work Team motivation (leadership skill)

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