Flexible Entry-Level Professional in Insurance/Care Roles

BRITTANY S. HELDWEIN

Jacksonville, Fl, ***** C:904-***-**** E: ********@*****.***

OBJECTIVE:

Dedicated healthcare professional with two years of patient care experience. Certified LPN in the state of New York, currently seeking a position in healthcare to apply experience while pursuing a Florida certification.

EXPERIENCE:

Junior Broker, Health Insurance Alliance (H.I.A): 9/2020- Currently

•First point of contact for a prospective customer, establishing a strong brand message

•Determined if product/ service reflects the demands of customer.

• Make outbound calls to potential customers

•Follow up on leads generated by marketing team

•Answering inbound calls

•Answering customers questions related to the company

Patient Care Aide, Orchard Heights: 10/2012 – 06/14

•Provided personalized care for up to 50 individuals in assisted living facility.

•Maintained and administered medications for over 100 individuals

•Operated as LPN upon graduating nursing school

•Facilitated resident’s involvement in physical and cognitive activities for personal development

•Managed residents’ medical appointments

Food and Beverage Supervisor, Double Tree Hotel: 09/15 – 06/16

•Created and submitted orders for necessary food and supplies

•Created weekly staff schedule

•Supervised/lead team of 9 people

•Organized and supervised large banquets and events

Waitress, Peg’s Place Restaurant, Jacksonville, FL: 08/2007 – 05/2011

•Cash register/cash handling

•Conducted supply orders

•Provided excellent customer service to incoming patrons

•Ensured accuracy of all orders

•Answered incoming calls

EDUCATION

Erie Community College, Buffalo, NY: 09/2005 – 05/2007

Trocaire College, Buffalo, NY: LPN Certificate/Degree 01-2009 – 01/2013

REFERENCES

Darby Campa – Outreach/Prevention Coordinator RR

River Region Human Services W: 904-***-****

Robert Johnson – Owner at Peg’s Place

Peg’s Place Restaurant. W: 716-***-****

Waneka Leary- Case Manager

River Region Human Services W.904-***-****

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