Front Office Coordinator
Resume:
KAYLA ANN SCHRADER
Manassas, VA 20109
****************@*****.***
Professional Summary:
Dedicated veterinary support professional with 10+ years of customer service experience in animal healthcare settings. Strong interpersonal skills with proven ability to handle high-stress situations while maintaining excellent client relations.
PROFESSIONAL EXPERIENCE
Receptionist
Safe Haven Animal Hospital May 2024 - October 2024
Created and maintained accurate client and patient records
Managed multi-line phone system and responded to client emails in a timely manner
Coordinated prescription requests with external pharmacies
Addressed client inquiries regarding treatments, procedures, and pet supplies
Scheduled medical and surgical appointments efficiently
Prepared detailed cost estimates for veterinary procedures
Customer Service Representative
Vienna Animal Hospital June 2016 - October 2020
Handled emergency situations promptly and professionally on a daily basis
Communicated complex medical information and test results to pet owners
Trained and mentored new team members on protocols and procedures
Maintained composure and clear communication in high-stress environments
Managed confidential medical records with attention to privacy regulations
Front Office Coordinator
Veterinary Internal Medicine Practice August 2012 - September 2013
Processed client payments and maintained accurate patient records
Safeguarded sensitive client and patient information
Provided advanced telephone support for complex client inquiries
Operated and maintained internal patient database systems
Animal Caregiver
Manassas City Animal Shelter October 2010 - October 2011
Provided daily care for shelter animals including feeding, exercise, and socialization
Assisted with basic health assessments and monitoring
Maintained clean and safe living environments for animals
Supported adoption processes and potential pet owner education
SKILLS
Emergency response management
Medical terminology knowledge
Client education and support
Appointment scheduling and management
Electronic medical record systems
Payment processing
Team collaboration and training
Adaptability in fast-paced environments
EDUCATION
Northern Virginia Community College (NVCC) September 2007 - May 2008
Psychology
Manassas, Virginia
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