Customer Care & Administrative Support Specialist
Resume:
Hawthorne, Ca *****
*************@*****.***
Alicia Viveros
SKILLS
●Flexible when it comes to helping other people and learning new things
●Work really well with others; all about teamwork
● Good at communicating with others
●Fluent in Spanish & English
South Bay Endocrine Specialists
4201 Torrance Blvd, Torrance Ca 90503
October 2025-February 2026
●Answered all phone calls
●Scheduled patients for appointments
●Worked on renaming and replying to faxes
●Gathered all medical records from patients primary care physicians/portals to prepare patients for their appointments
●Called patients to confirm & reschedule appointments when needed or requested by the doctor.
●Submitted prior authorizations for patients medications
●Put in orders for refill prescriptions
●Called pharmacies to confirm the patient's medications or addressed any issues that would arise.
●Sent patients copies of their lab orders to get requested labs from doctors completed.
HeyTutor- Woodworth-monroe Tk-8 Academy, Frank D Parent Elementary
10711 S 10th Ave, Inglewood, Ca 90303
5354 W 64th St. Inglewood, Ca 90302
April 2024 - June 2025
●Tutored 2-6 graders in any subject they needed help on
●Worked with ELA students who were learning english
●Assisted the teacher in any help needed in the class
●Walked kids to & from breaks (lunch,recess,P.E, etc.)
All Kids Dental — Receptionist
13340 Hawthorne Blvd
February 2024– March 2024
●Provided customer service
●Checked patients in
●Checked insurance & looked up dental history
●Scanned patient documents into the system
●Made follow up appointments as well as called for recall appointments
●Phoned patients to confirm appointments two days prior to appointment
●Cleaned waiting room area swept/mopped as well as behind desk area
PhD Dental — Sterilizer
11344 Crenshaw Blvd Unit A Inglewood, Ca 90303
July 2023- August 2023 (seasonal)
●Used sterilizing machine to sterilize tools after being used by the doctor
●Wiped down seats and set up room for new patients
●set up trays for procedures
●cleaned suction tubes w powder soap & water
●took out trash as well as mopped & swept the office
●grabbed consent for incoming patients
●did prophy cleaning for the kid patients
Grand Orthodontics — Assistant/Sterilizer
310 E Grand Ave Ste 106, El Segundo, Ca 90245
September 2023-December 2023
●Used ultra sonic cleaner to clean tools
●As well as Utilized steam sterilizer to finish the tool cleaning process
●Wiped down seats and counters for new patients
●Took X-rays
●Scanned patients teeth
●Refilled the water for air & water syringe
●Took dental records & input them into the system (captured photos of patients bite smile & face)
●Cleaned bathroom (swept, mopped, cleaned sink & wiped down mirror)
T.J. Maxx — Sales Associate
8621 S Sepulveda Blvd
Los Angeles, CA 90045
United States
November 2015- March 2021
●Greet customers as well as provide customer service
●Ring up merchandise at register and process any returns or exchanges
●Monitor customers in fitting room by counting every piece of clothing for customer when coming in and out
●Promote credit card services and process credit application at the point of sale
●Worked behind jewelry counter where I show customers any piece of jewelry they wish to see
Kohls — Sales Associate
8739 S Sepulveda Blvd,
Westchester, Ca 90045
July 2021- March 2022
●Greet customers as well as provide customer service
●Worked cash registers where I processed purchases, returns, and exchanges
●Promote credit card services as well as rewards at the point of sale
●Helped customers that couldn’t find their size/what they were looking for in the store process online orders at kiosk
●Worked behind customer service desk where I would help hand customers their online orders
●Worked behind jewelry counter where I show customers any piece of jewelry they wish to see
●worked in amazon department where I would process returns, make labels & box & seal all returns
Olive Garden — Server
20532 S Avalon Blvd, Carson, CA 90746
April 2022 - June 2022
●Provide guest with top quality customer service
●Upsell to customers by offering them better selections of food,drinks,desserts etc.
●Put in orders in POS
Playa Vista Cafe —Cashier/Barrista
1 World Way, Los Angeles, Ca 90045
June 2022- July 2023
●Assist customers at cash register at point of sale
●Took customers coffee orders & made their coffee
●Heated up any pastry customer wanted that was inside our pastry cabinet
●Restocked any drinks, sandwiches or snacks that we provided in our fridges as well as pastries
REFERENCES
● Beto Manager at Illy cafe
●Carlos Cabrera Manager at PhD Dental 562-***-****
EDUCATION
Hawthorne High school — High school Diploma
4859 W El Segundo Blvd. Hawthorne, Ca 90250
August 2013-June 2017
El Camino College
16007 Crenshaw Blvd
Torrance, CA 90506
United States
August 2017-
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