Senior Technical Support Specialist with 26+ Years Experience

ARLYN BONEN

+1-605-***-**** **********@*****.*** Huron, SD

linkedin.com/arlynbonen

TECHNICAL SUPPORT SPECIALIST

• Technical Support Specialist with 26+ years of experience resolving complex software and hardware issues in enterprise environments.

• Improved system uptime by approximately 15% through proactive remote telemetry diagnostics and cross- functional incident reviews.

• Authored comprehensive technical documentation and help resources that reduced repeat customer inquiries by an estimated 20%.

• Managed billing support and subscription services, ensuring high invoicing accuracy and improving the overall customer experience.

WORK EXPERIENCE

Valmont Industries Huron, SD

SENIOR TECHNICAL SUPPORT SPECIALIST Sep 2004 - Feb 2026

• Delivered technical support for telecommunications devices, resolving complex installation and performance issues to ensure high platform reliability.

• Resolved product and installation queries via multiple channels to minimize downtime and enhance user satisfaction across the platform.

• Managed billing support for subscription services, improving invoicing accuracy and streamlining payment processing for enterprise clients.

• Maintained accuracy of customer help resources by creating and updating end-user support materials to reduce repeat inquiries.

• Led cross-functional incident reviews to identify root causes and implement fixes, significantly improving system uptime and customer trust.

• Identified and reported software bugs to the product team, facilitating real-time solutions and platform enhancements.

Office Equipment Services Huron, SD

COMPUTER TECHNICIAN Dec 2002 - Sep 2004

• Delivered high-quality customer service by providing technical troubleshooting and resolving hardware and software inquiries for diverse users.

• Utilized data tools to analyze technical issues and provide actionable insights for hardware maintenance and system performance.

• Utilized Help Desk tools to track and manage service requests, ensuring timely resolution and high satisfaction.

Bankfirst Huron, SD

NETWORK TECHNICIAN Jan 2000 - Nov 2002

• Maintained network infrastructure and provided real-time technical support to ensure continuous connectivity and system security.

• Translated complex network concepts into actionable advice for non-technical staff to improve internal operational efficiency.

EDUCATION

Lake Area Technical Institute Watertown, SD

COMPUTER PROGRAMMING (TRADE SCHOOL)

SKILLS

Technical Support & Troubleshooting: Technical Support, Troubleshooting, Help Desk Platforms, SaaS Support, Remote Support

Customer Success & Communication: Customer Support, Live Chat Tools, Technical Documentation, Communication Skills, User Advocacy

Platform & Data Operations: Platform Experience, Software Navigation, Data Tools, Excel, Billing Support Technical Systems: Active Directory, Programming Foundations, SDLC Awareness, Telecommunications, Inventory Management

REFERENCES

• Dan Winkowich, Tristate grain conditioning (******@*******.***, 712-***-****)

• Tanner Oliphant, Lindsay Corporation (******.********@*******.***, 785-***-****)

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