Guest Experience & VIP Service Professional

GIA HUSSAIN

Guest Experience • Sales & Upselling • VIP Service • Hospitality & Events

[571-***-****] • [************@******.***] • [Alexandria, Virginia] • [Facebook Gia Hussain]

PROFILE

High-energy, charismatic professional with a background spanning hospitality, sales, and client-facing roles. Known for building instant rapport, elevating the guest experience, and driving revenue through confident upselling. Equally comfortable commanding a room of regulars and hosting first-time guests — always with warmth, professionalism, and a great attitude. Pursuing a Master's in Psychology with an Addictions focus, which deepens genuine empathy and social intuition in every interaction.

EXPERIENCE

Server • Hooters [Fairfax VA] [2012-2014]

Delivered high-energy, engaging service in a nightlife-adjacent environment — building a loyal following of regulars who requested Gia's section specifically.

Consistently ranked among top earners in tips by mastering the art of genuine connection, timing, and personalized recommendations.

Upsold food, beverages, and promotions effectively — turning every table into an opportunity to increase revenue while ensuring guests had an outstanding time.

Managed a full section simultaneously, staying cool under pressure during peak hours and high-volume rushes.

Internet Sales Manager • [Precise Automotive Group] [Chantilly VA [2020-2022]

Converted inbound leads into closed sales through confident, consultative communication and disciplined follow-up.

Maintained one of the highest closing rates on the team by listening to client needs and tailoring the pitch accordingly.

Built lasting client relationships that resulted in referrals and repeat business.

Call Center Representative • [Sears] [Lorton] [2019-2020]

Handled 60–80+ customer interactions daily while maintaining consistent energy, professionalism, and positivity.

Specialized in de-escalating tense situations and turning frustrated customers into satisfied ones.

Recognized for adaptability, patience, and the ability to maintain high performance under pressure.

Front Desk Receptionist • [Law Firm] [Fairfax VA] [2023-2024]

Served as the first impression of the firm — maintaining a polished, professional presence for clients, attorneys, and partners.

Managed high foot traffic and phone volume simultaneously while exercising discretion in a sensitive legal environment.

Demonstrated strong organizational skills and the ability to multitask without sacrificing quality.

Project Manager • [IT Firm] [Herndon] [2024-Current]

Led cross-functional teams through complex deliverables, keeping projects on schedule and stakeholders informed.

Developed strong leadership, delegation, and organizational skills in a results-driven environment.

CORE COMPETENCIES

Upselling & Revenue Growth VIP & Guest Experience Rapport Building

High-Volume Multitasking Conflict Resolution Sales & Lead Conversion

Team Collaboration Professional Presentation Socially Intuitive & Engaging

EDUCATION

Master of Science in Psychology — Addictions Focus (In Progress)

Southern New Hampshire University

Bachelor of Science in Psychology

George Mason University

AVAILABILITY & ADDITIONAL INFO

Available nights, weekends, and holidays • Flexible schedule • Open to audition and training shifts • Quick learner and coachable team player

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