Data-Driven Community Programs Specialist
Resume:
BRITANEE MONTANO
CONTACT
West Jordan, Utah
************@*****.***
linkedin.com/britaneemi
PROFESSIONAL EXPERIENCE
Circles Salt Lake
Coach & Services Coordinator, 2017- 201*-****-****
● Case management & coordination of services
● Facilitated weekly meetings and lessons for clients & community
● Support in coordinating weekly events of 100+ individuals
● Screened and managed intake of clients, maintained files, crisis management, ongoing coaching and goal assessments, maintained trauma informed client relationships
● Community outreach: presentations & tabling events
● Created policies, procedures, and assisted with development of programming
● Created surveys, tracked data points and inputted data BambooHR
Implementation Project Manager, 2021- 2022
● Support clients in setting up their software account through the use of Zoom Meetings, Hands-on Learning, and Process Mapping.
● Clean and import client data abiding by best practices and following strict security protocols. Data was primarily provided in Excel or CSV and varied from hundreds to thousands of lines.
● Collaborate with clients to understand current HR processes, relay product features, and suggest process change/improvement.
● Manage product expectations and refocus escalations in a productive successful manner.
● Maintain detailed notes of all client interactions, including emails, Zoom meetings, and phone calls in Salesforce and Google Suite. Arrive Utah
Data & Statistical Specialist, 2018- Present
● Oversaw development of statewide Circles data collection platform (Qualtrics)
● Managed Arrive Utah’s database and data analysis
● Identified and researched patterns and trends in database
● Researched, collected, and analyzed statistics related to poverty alleviation
● Provided training to Circles staff on various topics (data and interpersonal) State of Utah- Genesis Youth Center
Office Specialist II- 2016- 2017
Valley Behavioral Health- ARTEC
Youth Residential Counselor, 2015- 2017
Valley Behavioral Health- Carmen B. Pingree
Autism Aide, 2014- 2015
SKILLS
Problem solving & clients need
resolution
Time management and
multi-tasking in fast-paced
environment
Team collaboration across
departments
Critical thinking and situational
awareness
Trauma Informed Knowledge
Motivational Interviewing
Google Suite & Microsoft Office
Slack, Canva, Asana
CRM Experience with Salesforce
and a custom CRM
EDUCATION
Bachelor’s of Social Work
University of Utah
Undergrad Internship
Utah Foster Care
Lifetime Certified Trainer
Bridges out of Poverty
Covenant Employment Services
Office Assistant & Accountant, 2014
The Work Activity Center
Production Clerk, Life Skills Trainer, and Residential Staff, 2012- 2014 GameStop Inc
Assistant Store Manager, 2005- 2012
Contact this candidate