Behavioral health technician

APRYL EDDY

Humble, TX ***** 713-***-**** *****.*****@*****.***

PROFESSIONAL SUMMARY

Compassionate and dependable professional seeking a Behavioral Health Technician position in a clinical or emergency setting. Strong background in client support, crisis de-escalation, structured environments, and detailed documentation. Active participant in the recovery community with completed 12 Steps and experience providing peer mentorship to women in early recovery. Skilled in behavioral observation, maintaining professional boundaries, confidentiality, and supporting individuals during high-stress situations. Committed to promoting safety, stabilization, and recovery-oriented care.

CORE SKILLS

• Behavioral Observation and Monitoring

• Crisis Support and De-escalation

• Patient Support and Engagement

• Recovery Support and Peer Mentoring

• Documentation and Incident Reporting

• HIPAA Compliance and Confidentiality

• Professional Boundaries

• Emotional Regulation

• Team Collaboration

• Safety and Structured Environment Support

• Conflict Resolution

• Clear Verbal Communication

RECOVERY EXPERIENCE

• Active participant in structured recovery program

• Completed 12 Steps with sponsor

• Provide peer mentorship and encouragement to women in early recovery

• Support accountability and structure within sober living environment

• Knowledge of relapse prevention principles and recovery tools PROFESSIONAL EXPERIENCE

Security Receptionist DSI Security (Technip FMC) Houston, TX April 2023

– July 2023

• Maintained secure and structured environment

• Monitored and screened visitors and personnel

• Documented safety incidents accurately

• Responded calmly during high-stress situations

• Maintained confidentiality of sensitive information Customer Service Representative Alorica Houston, TX May 2020 – April 2023

• De-escalated emotionally charged interactions

• Provided client support via phone and chat

• Documented interactions accurately

• Maintained professionalism in fast-paced environment

• Resolved concerns using active listening

Administrative Assistant JKindred Management Humble, TX January 2015 – May 2020

• Maintained confidential records

• Managed documentation and data entry

• Coordinated communication between departments

• Supported structured office operations

Office Manager R-Associates, Inc. Houston, TX January 2014 – December 2015

• Supervised daily office operations

• Maintained confidential records

• Ensured compliance with policies

• Managed scheduling and workflow processes

EDUCATION

High School Diploma North Shore Senior High School Houston, TX

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