Operations and Support Leader with 15+ Years Experience

Jose D. Garcia

King City, CA - 831-***-**** - ****.*.*********@*****.*** - LinkedIn.com/in/jose-garcia-9669

PROFESSIONAL SUMMARY

Customer-focused operations and support professional with 15+ years of experience handling inquiries, resolving issues, maintaining detailed records, and supporting teams in fast-paced regulated environments. Strong background in communication, documentation, training, multitasking, and cross-functional coordination. Proactive and dependable, with experience identifying problems, escalating complex issues, and improving processes.

KEY SKILLS

Customer communication - Issue resolution - Escalation support - Documentation and recordkeeping - Microsoft Office - Google Workspace - Multitasking - Training and onboarding - Cross-functional coordination - Tracking systems (METRC, Distru, BioTrack, Backbone IQ) - Attention to detail - Professional communication

PROFESSIONAL EXPERIENCE

Nebula Management LLC — Director of Operations

King City, CA 2019–2025

Served as a key point of contact across manufacturing, packaging, distribution, and compliance teams to resolve issues and support daily operations.

Responded to time-sensitive questions, coordinated follow-up, and escalated complex problems to the appropriate internal teams.

Maintained detailed production, quality, and compliance records with strong accuracy and organization.

Trained team members on procedures, documentation standards, and communication expectations.

Identified recurring problems and helped implement process improvements to improve efficiency and consistency.

Managed multiple priorities across shifts while maintaining professionalism and accountability.

Kendall-Jackson Wine Estates — Laboratory Lead Technician

Soledad, CA 2005–2018

Supported high-volume lab operations through accurate documentation, workflow coordination, and clear communication with team members and leadership.

Trained new technicians on procedures, equipment use, and quality standards.

Maintained detailed records and compliance documentation for testing activities.

Helped resolve workflow issues and worked effectively with diverse teams, including seasonal and international staff.

EDUCATION

Hartnell College, Salinas, CA — Associate of Arts in General Education and Criminal Justice

King City High School — High School Diploma, 2001

CERTIFICATIONS

Food Handler Certification – Supervisor Level - OSHA 10 - OSHA Forklift - California Guard Card

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