Program Delivery & Strategy Leader

Rich Treonze, DBA, MBA, MPA

Bayonne, NJ ***** 201-***-****

****.*******@*****.*** https://www.linkedin.com/in/rich-treonze-6b78922/ SUMMARY STATEMENT

PMO leader with experience as a project and program manager in product strategy and innovation. Customer-centric leadership with management experience for operational excellence. PROFESSIONAL EXPERIENCE

Delivery Manager, Mobile Sportsbetting May 2025 – Present Caesars Entertainment, Jersey City, New Jersey

Agile Scrum Master leading Sportsbetting teams in all ceremonies (3 teams).

Manager for development teams in all Release Readiness for Org-wide releases (every 2 weeks).

Creating an enhanced delivery program for all 3 development teams of over 25 people.

Quality Assurance (QA) liaison for development teams' adherence to standards (3 teams).

Facilitate all product demos, retrospectives, sprint planning, and Jira/Confluence integrations. Project/Program Manager, Sportsbook May 2023 – May 2025 BetMGM, Jersey City, New Jersey

Led BETMGM sportsbook program for trading and betting activations (over 50 user-facing features).

Led all Sportsbook discovery with Product Managers and Design (UX/UI) teams.

Managed New Product Projects in Asana and Jira through SDLC and regulatory approvals.

Created weekly reports for status and KPI tracking for VP, Director, and Chief Product Officer. Sr. Program Manager, Ad Product Improvement June 2022 – May 2023 Amazon, Inc., New York City, NY

Created a Product Improvement Roadmap for excellence in strategy and innovation

Achieved VP-level goals in 2022 and Green to Goal in 2023 for exceeding planned contact reduction numbers and financial targets.

Analyzed all Product improvement initiatives on the roadmap with the data science team and created reports and dashboards to show the impact of each rollout for Upper Management and Finance.

Designed full dashboards and reporting from BI to product teams for the execution of key program initiatives.

Created top opportunities and insights report (with the Voice of Customer team) for key inputs to product

& program roadmaps across Amazon Ads.

Wrote WBR reports for upper management (C-suite) on the progress of the contact reduction program and data points toward goal achievement.

Head of Product PMO / Senior Program Manager – Product Innovation & Strategy Dec 2015 – May 2022 Panasonic North America, Newark, NJ

Built and managed a team of Project/Program Managers for new product development and strategic initiatives for Eco Solutions (a 500+ million division of Panasonic).

Created Panasonic Eco Solutions' annual portfolio strategy plan for new products and services.

Developed Smart Home product strategy for Panasonic Eco Solutions.

Head of PMO (Project Management) office for Panasonic Eco Solutions Group.

Delivered innovation planning recommendations for market surveys and pricing strategy with a 30-plus- member sales team (sales, marketing, operations, product, and channel partners).

Personally led 10+ executive-level key initiative projects as Program Management Lead and assembled a program for 40+ projects across the organization.

Product Development Process owner and innovation manager, creating over 20 customer-centric design requirements for engineering and product development.

Part of the selected Executive Leadership team for development division strategy, vision, mission, core values, and business implementation projects, along with OKRs and KPIs.

Finalized cross-functional SOPs for program, projects, process, and lean projects. Head of Product PMO/Program Manager – Process Improvement and Innovation Dec 2014 – Nov 2015 Panasonic North America, Newark, NJ

Build Product PMO from the ground up for a 500+ million division with 7 direct reports & 10 indirect.

Implemented Product Development Process – State-Gate.

Created Product Innovation Program using Lean Startup, Lean Canvas, Jobs-to-Be Done, Outcome Driven Innovation and trained 100+ person salesforce.

Project Leader for design (on manufactured product) that won the Environmental Protection Agency’s

(EPA) best in Product Design for the first time in Panasonic’s history.

Created & led a new product innovation team responsible for designing Panasonic’s first product to win

“Best in Show” at the International Builders Show (IBS) using self-taught innovation approaches.

Project leader for design and business cases of 5 product lines in the US market (Millions in sales).

Created the Customer Insights program for market research and product strategy with 300+ teammates.

Acted as Panasonic liaison between UL, Title24 standards review, and HVI.

Created the customer experience integration into USA product planning for the 500m+ division.

Facilitated the signing of multiple OEM contracts with third parties on products that are still sold today.

Acted as the OEM Product Manager for multiple SKUs with sales in millions. Inside Sales Specialist/Salesforce.com Admin/New Business Development Nov 2013 – Nov 2014 Panasonic North America, Newark, NJ

Created 20+ online product training for all members on sales and marketing teams (over 100 members).

Salesforce.com administrator management of all leads and opportunities for 100+ team members

Management of sales enablement needs, collateral, and web requests for the division.

Handled all warranty escalation events from the call center (over 250+) and resolved for the IAQ team.

Web content manager for over 50 pages on Panasonic.com

Created & delivered over 30 sales team training courses and Ventilation University teaching programs

(CEUs)

Customer Experience Data Analyst, Customer Satisfaction Program Jan 2008 – Oct 2013 Panasonic North America, Newark, NJ

Lead Analyst of the Customer Satisfaction (CS) & NPS program for the Panasonic consumer division

Lead Analyst of the Consumer Warranty program, reporting on consumer claims, CS, UX, and NPS

Created Panasonic Service team reports, improving overall customer sentiment and cost reductions

Qualtrics, Confirmt, and vendor lead on all Customer Experience applications (CX lead). Client Associate, UBS Financial Services Oct 2006 – Jun 2008 Panasonic North America, Secaucus, NJ

Completed 400+ support calls of service with clients each week.

Online Services expert team to resolve client and branch needs on the UBS website & portal.

Named to be part of the exclusive team to work with high-net-worth clients and private systems. ESPN, Newsroom Assistant, Sept 2002 – Sept 2003

Panasonic North America, Jersey City, NJ

Maintained ESPN “Bottom Line” with stats feed daily.

Updated ESPN.com with daily box scores from communication with arenas/on-sites.

Wrote updates on In-Game and In-Play updates from phone and feeds with live events. EDUCATION

Doctor of Business Administration, Strategy & Innovation Feb. 2025 Capella University, Minneapolis, Minnesota

Master of Business Administration, Information Systems May 2014 Montclair St. University, Montclair, NJ

Master of Public Administration May 2005

Rutgers University, Newark, NJ

Bachelor of Arts, Communication May 2002

Kean University, Kean, NJ

CERTIFICATIONS

Project Management Professional (PMP) Jan 2020

Project Management Institute

Certified Scrum Product Owner (CSPO) Mar 2021

Scrum Alliance

Certified Scrum Master (CSM) Apr 2025

Scrum Alliance

Certified Product Innovation Professional (CPIP) Jan 2022 Spark Engine

New Product Development Professional (NPDP) Oct 2019 PDMA – Product Development and Management Association COMMUNITY & LEADERSHIP

Teacher In the Bayonne Board of Education from 2001-2006.

Grammar School Basketball coach.

Principal owner & creator of “The SOSS Brand” health supplement line.

Volunteer Advocate for Muscular Dystrophy Awareness & Research

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