Operations Leader with Hospitality Expertise

Kalena Killingsworth

Las Vegas, Nevada • Vallejo, California • 707-***-**** • ******.*************@*****.*** Professional Summary

Operations-focused professional with a strong background in hospitality leadership, sales performance, and healthcare administration. Experienced in operations coordination, staff supervision, payroll and billing administration, workflow optimization, and client relationship management. Proven ability to manage high-volume environments, support business operations, improve service delivery, and contribute to revenue growth. Skilled at cross-functional coordination, administrative management, and operational efficiency in fast-paced organizations.

Core Operations & Management Skills

Operations Management; Staff Supervision and Team Leadership; Payroll Processing; Billing and Invoicing Coordination; Business Operations Support; Workflow Optimization; Scheduling and Staffing Coordination; Client Relations and Account Support; Inventory and Resource Management; Administrative Operations; HR Coordination and Compliance; CRM and POS Systems; Revenue Generation and Upselling; Customer Experience Management.

Professional Experience

Peppermint Hippo — Las Vegas, NV Hookah Salesperson / Guest Experience Specialist 2022–Present. Drive revenue through guest engagement, upselling, and high-quality customer service while supporting daily floor operations in a high-volume nightlife venue. Rose Bar (Tigray Restaurant) — Las Vegas, NV Bar Manager 2024. Managed bar operations including staff coordination, service standards, inventory oversight, and guest experience management. The Shrine — Las Vegas, NV Bar Manager 2021–2022. Oversaw bar operations, staff supervision, inventory management, and operational efficiency during high-traffic service periods. Gold Club — San Francisco, CA Bartender 2021–2022. Delivered high-volume service while driving sales and maintaining strong guest relationships. Press Club — San Francisco, CA High-End Bartender. Provided premium cocktail service in an upscale, high-volume wine and cocktail bar environment while maintaining exceptional guest experience standards. Maxim Healthcare Services — Concord & Emeryville, CA Field Support Specialist / Personnel Coordinator / Wellness Administrator 2014–2019. Coordinated healthcare staffing operations including scheduling, onboarding, and compliance documentation. Managed payroll processing through timesheet review, approvals, and submission. Supported billing operations, invoice verification, and client account reconciliation. Maintained employee licensing, certifications, and HR documentation while assisting branch leadership with administrative operations and workflow coordination.

Additional Experience

McKevitt U.S. Auto Group — Sales Associate; Hanlees Auto Mall — Sales Associate; David’s Bridal — Sales Stylist; European Wax Center — Guest Service Associate; Ashman Company Auctioneers & Appraisers Inc. — Property / Office Manager.

Certifications

TAM Card (Nevada); Las Vegas Sheriff’s Card; TIPS Certified; California ABLE Code & Ethics Certificate; ExamFX Training.