Remote-Experienced Customer Service Leader
Resume:
Debra A. Albers
************@*****.***
OBJECTIVE: Results-driven professional with extensive experience collaborating effectively within cross-functional teams in fast-paced, dynamic work environments. Demonstrates exceptional self-direction and initiative, consistently executing assignments with minimal supervision while proactively identifying opportunities to exceed performance expectations and deliver value beyond defined scope. Exhibits strong adaptability and rapid skill acquisition capabilities, complemented by proficiency in several software applications.
PROFILE: Accomplished financial services professional with over three decades of experience. Proven track record of success in both leadership and collaborative team roles. Maintain current expertise in regulatory compliance frameworks, operational procedures, and industry best practices through continuous professional development. My goal is to excel with productivity, reliability, accountability, and knowledge while delivering exceptional results and exceeding goals.
EXPERIENCE:
Home Equity Specialist – Cobalt Credit Union, Papillion, NE – 2023-2026
Mange the loan processing, closing, funding and post-closing process for home equity products while adhering to strict loan processing/closing guidelines Handle multiple deadlines under pressure while remaining detail oriented.
Administrative Assistant - First Command Financial, Papillion, NE – 2022-2024
Provided administrative support for three financial advisors. Facilitating communication, and ensuring a positive client experience. Provided excellent service to clients via inbound and outbound calls, email, and in-person interactions. Responded to inquiries, resolve issues, and ensure an exceptional experience.
Retail Closer - Universal Lending Group – Ann Arbor, MI – 2020-2022
Facilitated balancing and closing documents in LOS to meet TRID requirements. Coordinated with title companies to ensure closings were balanced, executed.
Closing/Post-Closing Mortgage Manger – Cobalt Credit Union, Papillion, NE – 2016-2020
Led team to ensure closing and post-closing functions were competed per TRID requirements.
Financial Administrative Assistant – Bruner Financial Group, Fort Dodge, IA – 1989-2016
Provided administrative support for registered representative. Facilitating communication, and ensuring a positive client experience. Provided excellent service to clients via inbound and outbound calls, email, and in-person interactions. Responded to inquiries, resolve issues, and ensure an exceptional experience.
EDUCATION:
Northeast Missouri State University – 1982
Indian Hills Community College – 1980-1982 – AA in Liberal Arts
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