Multilingual Administrative Professional & Support Specialist

Vanessa Lukate

Denver, CO • 303-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with experience in administrative support, client communication, and problem resolution. Proven ability to manage high-volume requests, maintain accurate records, and provide compassionate service in fast-paced environments. Multilingual communicator with strong interpersonal skills and a commitment to professionalism and integrity. CORE SKILLS

Administrative Support & Office Operations

Customer Service & Call Handling

Microsoft Office (Word, Excel, Outlook)

Scheduling & Calendar Management

Data Entry & Record Keeping

Problem-Solving & Conflict Resolution

Time Management & Multitasking

Multilingual Communication

PROFESSIONAL EXPERIENCE

Technical Support Specialist – Atlas, Denver, CO (May 2022 – Present) Provide high-quality customer support via phone, email, and in-person communication. Manage client inquiries, scheduling, and service requests. Maintain accurate records and handle sensitive situations professionally.

Sales Associate – Dillard’s, Aurora, CO (Jan 2021 – Mar 2022) Delivered excellent customer service, handled transactions, and built strong customer relationships. EDUCATION

Bachelor of Business Administration (In Progress)

Northbridge University – Expected 2028

GED

CERTIFICATIONS

Computer Technician Certification (2024)

QMAP Certification (2024)

LANGUAGES

English, French, Swahili, Lingala

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