Guest Services Associate with Hospitality Focus

Millicent Brown

Dallas, TX ***** +1-214-***-**** **************@**.***

Professional Summary

I have developed strong skills in teamwork, dedication, and reliability. I am a hardworking individual who thrives in collaborative environments and consistently demonstrates loyalty, trustworthiness, and a strong commitment to achieving team goals.

Work Experience

Hostess

The Henry Dallas, TX

May 2025 to Present

• Greeted guests with a warm, professional demeanor and ensured a welcoming first impression at all times

• Utilized Open Table to manage reservations, waitlists, and seating assignments efficiently during high-volume service periods

• Maintained organization at the front desk, coordinated guest flow, and supported a seamless dining experience

• Collaborated with the team to uphold hospitality standards and deliver exceptional guest service

• Remained calm and composed under pressure, adapting to fast-paced restaurant demands and prioritizing guest satisfaction

Education

High school diploma or GED

Highland Park High School Dallas, TX

August 2020 to May 2024

Skills

Task prioritization Organizational skills Pet care English Mobile devices Data Entry Greeting customers Attention to detail Windows Cashiering Cash Handling Dog walking Grammar Experience Cash register Swimming Upselling Teamwork Knife skills Sales POS systems Cleaning Experience Food Preparation Interpersonal skills Hospitality Customer relationship building Client services Guest rapport building Childcare Computer skills Animal handling Classroom experience Teaching Office experience Restaurant experience Customer service Microsoft Office Front Desk Customer complaint resolution Experience with children open table Animal restraint Dog training First aid Customer communication Phone etiquette Adult education Media Communication Skills Retail math Fine dining experience Sports coaching Cross-functional communication Typing OpenTable Driving Guest services Time management Client relationship development Guest relations Leadership Animal care Heavy lifting Host/ hostess experience

Languages

English

Certifications and Licenses

Driver's License

50150492

December 2023 to December 2032

CPR Certification

First Aid Certification

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