Medical Billing & Coding Specialist Resume

KOURTNEY MAY

Kansas City, MO ***** 660-***-**** **************@*****.***

SUMMARY

Customer service-oriented professional with experience in the healthcare industry. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire prominent levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality.

SKILLS

Medical Billing & Coding

CPT, ICD-10, and HCPCS Coding

Revenue Cycle Management

Insurance Verification

Claims Processing

Payment Posting

Denial Management

Reimbursement Processing

Medicare / Medicaid

Third-Party Payers

HIPAA Compliance

Electronic Health Records (EHR)

Medical Terminology

Data Entry (10-Key)

Microsoft Office Suite

Typing Speed: 65 WPM

Communication

Organization

Attention to Detail

CERTIFICATIONS

National Healthcare Association Medical Billing & Specialist Certificate (pending)

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

EDUCATION

Maestro College Medical Billing & Coding Diploma, 2025

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2021

Everest College Diploma – Pharmacy Technician, 2015

PROFESSIONAL EXPERIENCE

Spring Venture Group Kansas City, MO (remote) Oct 2025 – Dec 2025

Customer Success Specialist

Answering calls transferred from sales agents

Assisting with answering the health risk survey or medical care assessment

Assisting with scheduling annual exams with the provider

Scheduling appointments with the account manager

Quest Diagnostics Lenexa, KS Jun 2023 – Dec 2024

Customer Service Representative/Fulfillment Specialist

Aid clients with obtaining their patients' lab test results

Assist with adding diagnosis codes and updating the patient demographics

Aid with adding additional test codes to patients' lab tests

Fill the correct test for patient based off the test tubes received

Make sure to store the proper collection tubes and making sure that the correct template of specimen is stored in

HCA Kansas City, MO Oct 2021 – Jun 2023

Medical Office Specialist

Patient check-in when arriving for office appointments or scans

Verify patient's insurance before appointments

Schedule patient appointments for follow-up visits

Scan patients' insurance cards and identification into the patient charts

TrialCard North Kansas City, MO Oct 2019 – Mar 2020

Customer Service Representative

Interacted with customers via inbound calls to resolve customer inquiries.

Enrolled patients into programs and updated account information.

Aided patients with signing up for Medicare benefits if they did not qualify for our free medication program

United Scripts Pharmacy Lee's Summit, MO Aug 2018 – Oct 2019

Pharmacy Technician

Entered codes and verified insurance information.

Received and filled prescription requests for patients.

Assisted with medication management.

Prepared insurance claim forms and maintained patient profiles.

Answered phones and took inventory of over-the-counter medications.

Omnicare Pharmacy Kansas City, MO Jun 2016 – Oct 2021

Data Entry Pharmacy Technician/Fulfillment Specialist

Enter patients' orders into profiles, answer phone calls from the nurses, and refill medications.

Faxing non-covered forms to medical facilities and requesting prescriptions from doctors for a controlled substance.

Facilitate medication for long-term care.

VOLUNTEER EXPERIENCE

Champions Gymnastic Academy – Raytown, MO Jul 2018 – Present

Lincoln College Preparatory Academy – Kansas City, MO Apr 2013 – Oct 2017

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