Senior Operations Leader, Multi-Site Retail

LARRY BEACH

Olive Branch, MS 616-***-**** *******@*******.***

Senior Leader: Operations Management

Accomplished, results-oriented business leader with 20+-year portfolio of success driving store, warehouse & multi-site operations, customer service & satisfaction, P&L, and people management functions across the retail & medical industries. Finely honed leadership, relationship-building, negotiation, communication, interpersonal, analytical, and problem-solving skills.

-Instrumental in boosting revenue & profitability, launching new store operations, managing multiple locations concurrently, training new-hire staff, improving customer service, and driving significant business growth.

-Career history of promotions into progressively larger-scoped managerial roles based on outstanding leadership skills.

-Reputation for employing “open door” policy with teams to encourage feedback and positive work environment.

-Dedicated to identifying and leveraging opportunities to drive improvements across all areas of an operation.

-Adept at prioritizing, multi-tasking, and allocating resources in fast-paced, high-volume work environments.

-Skilled in recruiting, cultivating, mentoring, training, and motivating high-performance teams.

-Big-picture business strategist, with solid hands-on tactical execution skills.

-Technically proficient in: MS Word, Excel, PowerPoint.

CORE COMPETENCIES

Retail Store Operations Multi-Site Management P&L Accountability Sales & Profit Optimization Finance & Budgeting

Business Development Warehouse Operations Safety Management Regulatory Compliance Revenue Generation

Customer Service Inventory Control Quality Assurance Resource Allocation Merchandising Marketing

Team Leadership Mentoring & Training Performance Management Schedule Coordination

New Store Openings Product Line Expansions Issue Resolution

Risk Management Project Management

PROFESSIONAL EXPERIENCE

WALGREENS, Memphis, TN 2018-2019, 2024-2025

Store Manager & Pharmacy Manager

Drive all store operations and lead efforts to ensure customer satisfaction, consistent sales growth, and optimal efficiency. Supervise, mentor, train, and schedule up to 35 employees. Oversee payroll, merchandising, inventory control, quality assurance, customer service, finance, and resource allocation. Report directly to District Manager.

Rehired as unassigned Floating Store Manager in 2024, based on past track record of success, and propelled Memphis location to #1 in districtwide credit card applications in < 3 months.

Instituted new processes to ensure safe handling of all store cash, including register counts, bank withdrawals, armored-car pick-ups, safe deposits, change orders, and other bookkeeping tasks.

Implemented strategies that increased pharmacy customer satisfaction level to 86% at Memphis location.

Finished initial training program at top of class; selected for special manager training under District Manager.

Initiated and led conversion of backroom into ladder-less backroom.

IMMUNOTEK BIO CENTERS, MS 2019-2024

Center Director / Manager

Oversaw all daily operations for this biotechnology company that specializes in safely collecting high-quality blood plasma through its network of plasma donation centers. Hired and led team comprising 1 Physician, 5 Nurses, 9 Phlebotomists, 4 Lab Technicians, and 10 Medical Assistants.

Conducted 17 quality audits, boosted production by 50%, and ensured delivery of superior customer service to optimize customer satisfaction ratings.

Traveled frequently to assist in training management for other US Center locations.

KROGER, TN & MS locations 2014-2018

Operations Manager & Assistant Store Manager

Oversaw store, warehouse, and company operations across 3 locations; supervised 300+ employees with 15 direct-reporting department managers. Managed budgets, safety, HR, and operations for several locations concurrently. Drove training, employee retention, sales, customer service, merchandising, marketing, and community relations.

Built store environment that surpassed customer expectations, ensured ease of shopping, maintained cleanliness & organization, and complied with all regulations.

Managed Kroger’s largest warehouse in greater Memphis area, with 100,000 square feet of space.

Devised and rolled-out successful merchandising, product placement, store display, and marketing plans.

Collaborated with Department Managers to develop plans that maximized sales and profits and reduced shrink.

Cultivated strong relationships with local community organizations to enhance company image.

Earned rapid promotion from Assistant Store Manager to Operations Manager in 2016.

Recruited to serve in initial role from Store Manager role with Fred Meyer Jewelry, subsidiary of Kroger.

FRED MEYER JEWELRY, Memphis, TN 2011-2014

Store Manager & Staff Trainer

Oversaw all store opening and daily operations for up to 6 locations across region; managed staff hiring, training, scheduling, and development for up to 300 employees. Established goals for store departments and individual staff members.

Served as Corporate Trainer; traveled to new store locations and helped manage set-up and staff training to prepare for store grand openings.

Improved customer satisfaction, drove annual sales of $70M million, and optimized profitability through diligent budget management and effective shrink reduction strategies.

Recognized with “Manager of the Year Award” in 2011.

STERLING JEWELERS, Collierville, TN 2008-2011

Business Manager

Relocated from Michigan to establish new store location in Tennessee. Staffed and trained employees, and oversaw all daily business operations including P&L, financial reporting, customer service, inventory control, merchandising, and budgeting.

Drove annual sales volume growth of > 25% for 3 consecutive years, and maintained 0.1% shrink.

Acknowledged with numerous awards for exceeding sales plans and maintaining inventory control excellence.

SIEGEL JEWELERS, Grand Rapids, MI 1998-2008

Area Manager & Sales Manager

Tasked with managing operations across 5 store locations, while driving consistent sales and profit growth.

Ranked as company's #1 Top Sales Producer for 9 consecutive years, besting peers by over 100%.

Trained, coached, and led staff in strategies to increase sales volume; efforts resulted in $200,000 increase in sales from other associates each year.

Developed new effective staff training program, and played vital role in purchasing new product lines.

TRAINING & CREDENTIALS

Diploma, Gemological Institute of America, Santa Monica, CA

Certification, Diamond Counsel of America, Nashville, TN

Certificate, Tag Heuer Company Sales Training Course

Certificate, CAD Design School, Davenport, IA

Residential Builders License, Lansing, MI

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