Patient Services & Hospitality Professional
Resume:
Sylvia Smith
Jacksonville, FL *****
************@*****.***
Professional Summary
• Objective : To obtain a position that will enable me to strengthen my organizational skills, educational background and the ability work well with other people Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
I-TECH Resources, Inc.-Jacksonville, FL
November 2025 to Present
• Provide high-quality service in a fast-paced dining environment with seating capacity of three or more 8 top tables.
• Greet guests with a positive attitude and manage seating during peak hours.
• Handled takeout orders, cash transactions, and POS entries with accuracy.
• Collaborated with back-of-house to ensure timely food delivery.
• Maintained sanitation standards and completed opening/closing duties.
• Maintain clean dining areas, complete side work, and assist teammates during rushes.
• Skillfully handle guest complaints, turning negative experiences into positive ones. Patient Service Representative
Borland-Groover Clinic-Jacksonville, FL
July 2024 to June 2025
• Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
• Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
• Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
• Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
• Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
• Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
• Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
• Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
• Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
• Achieved an average call resolution time of 5 minutes through effective problem-solving skills
• Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
• Reduced billing errors by 15% through meticulous verification processes Inside Sales Representative
Comcast Cable and Xfinity-Internet-Remote-FL
February 2022 to July 2024
• Handling 40-50 inbound & outbound calls
• Verifying client contact information
• Provide friendly and professional customer service at all times
• Respond to all customer inquiries in a timely manner.
• Answered customers’ questions regarding products, prices, and availability.
• Implemented effective follow-up strategies to nurture leads and convert them into paying customers
• Identified customer pain points and tailored solutions that addressed their specific needs effectively
• Participated in trade shows, conferences, and networking events to generate leads and build relationships within the industry
Team Trainer/Cashier
Chick-fil-A Restaurants-Norfolk, VA
May 2020 to February 2022
• Mastering and handling POS systems for accurate order taking.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Prepare fast food orders as needed and bagged in a timely manner.
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Client Service Representative II
Bank Of America-Jacksonville, FL
June 2017 to May 2020
• Assisting homeowners with questions & concerns with their mortgages.
• Filing property claims for homeowners when having damages with their properties.
• Assisting with debit card payments, mail & fax mortgage documents on behalf of the homeowner.
• Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely manner
• Managed a high volume of client accounts, ensuring accurate and up-to-date information
• Collaborated with cross-functional teams to meet client needs and exceed expectations
• Assisted clients with product selection, providing detailed information on features and benefits
• Utilized CRM software to track interactions with clients, update account information, and generate reports on key performance metrics such as response time and customer satisfaction scores
• Collaborated closely with sales team members to identify potential upsell opportunities within existing client base
Education
High school diploma
Long Beach Senior High School-Long Beach, MS
August 2011 to May 2015
Skills
• Food & beverage industry
• Time management
• Medical scheduling
• Microsoft Word
• Cold calling
• Phone communication
• Host/hostess experience
• Cleaning
• Sales support
• Retail sales
• Stocking
• Sales management
• Serving
• HIPAA
• Underwriting
• Medical office experience
• Food handling
• Social media management
• Attention to detail
• Microsoft Excel
• Upscale casual experience
• Organizational skills
• Customer service
• Public relations
• English
• Computer literacy
• Multitasking
• Retail math
• Wine knowledge
• Filing
• Food safety
• Cashiering
• Negotiation
• Basic math
• Live chat
• Microsoft Powerpoint
• Sanitation
• Writing skills
• CRM software
• Microsoft Office
• Grammar Experience
• Merchandising
• Spirits experience
• Microsoft Office (5 years)
• Sales
• POS
• Food preparation
Certifications and Licenses
Food Handler Certification
BLS Certification
Certified Coding Specialist
RHIT
Certified Professional Coder
Driver's License
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