Intelligence & Security Operations Professional

DANIELLE MIRACLE

Copperas Cove, TX *****

305-***-**** ********.*****.**@*****.***

Active Secret Security Clearance

PROFESSIONAL SUMMARY

Intelligence and federal operations professional with over four years of experience supporting Department of Defense missions in high-security environments. United States Army Veteran with active Secret clearance and a proven ability to analyze complex information, produce actionable reports, and support leadership decision-making. Experienced in federal systems, case documentation, regulatory compliance, and high-volume operational environments. Recognized for discipline, accuracy, and mission-focused performance.

CORE COMPETENCIES

Intelligence Analysis & Reporting

Threat & Risk Assessment

Classified Information Handling

Federal Policy & Compliance

Case Documentation & Record Management

Operational Briefings

Data Analysis & Research

Cross-Functional Team Collaboration

Customer & Stakeholder Support

PROFESSIONAL EXPERIENCE

Government Contractor – Call Center Representative

Defense Manpower Data Center (DMDC) Killeen, TX

December 2025 – Present 40 hours per week

Manage high-volume inbound calls supporting active duty service members, retirees, and dependents regarding eligibility, benefits, and identification credentials.

Verify sensitive personal and service-related information using federal databases while ensuring full compliance with privacy and security regulations.

Document detailed case notes and resolutions with accuracy, maintaining adherence to DoD standards and quality assurance metrics.

Interpret and apply federal policies to determine eligibility and proper case escalation.

Maintain professionalism and efficiency in a fast-paced, high-accountability environment.

United States Army – Intelligence Analyst

Various Global Locations

July 2020 – December 2025 Honorable Service

Collected, analyzed, and interpreted intelligence data to support operational planning and mission readiness.

Produced detailed intelligence reports and briefings for leadership, contributing to informed strategic decision-making.

Maintained and safeguarded classified materials in accordance with federal security protocols and clearance requirements.

Conducted threat and risk assessments to identify vulnerabilities impacting personnel and mission assets.

Collaborated with cross-functional units to ensure accurate intelligence dissemination and mission alignment.

EDUCATION

University of Maryland Global Campus

Bachelor of Science in Forensic Psychology Expected 2027

CERTIFICATIONS

Microsoft Certified Professional (MCP)

Cyber Awareness Training (Annual DoD Certification)

AWARDS

Army Commendation Medal

TECHNICAL SKILLS

Microsoft Office 365 (Excel, Word, Outlook, PowerPoint, SharePoint, Teams), Adobe Acrobat, Google Workspace, Federal Case Management Systems

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