Versatile Administrative Specialist and Team Lead with Navy Veteran

Trina Counts

US Navy Veteran

215-***-**** ***********@*****.*** Philadelphia, PA

SKILLS:

** ***** **** ****** *** administrative experience Excellent verbal and communication skills Strong negotiations skills Skilled in software Microsoft Suite, MS-DOS, CIMS, CRM, SAP, LINX,LIVEVOX, Experience customer service and collections calls. Excellent understanding of basic computer operations Experience in administrative office skills and B2B EMPLOYMENT EXPERIENCE:

Radius Global Solutions: Collections Specialist (Remote) 01/2023 to 10/2023 Responsible for resolving overdue accounts and collecting payments from those who owe. They must ensure that they keep their employer's assets safe while also making sure those responsible for unpaid Wells Fargo and US Bank accounts are contacted immediately

Key Precision Marketing: Sales Leader (Philadelphia, PA) 09/2022 to 01/2023 Organizing and helping with fundraising activities such as sponsored or promotional events, house-to-house and street collections. Recruiting volunteers and coordinating their work. planning donation campaigns and events, along with the communications needed to ensure they are a success

Military Exchange: Data Analyst (Remote) 10/2020 to 06/2021 Responsible for using knowledge of data processing software and business development strategies to provide sound business decisions to company Executives. The duties include collaborating with other data professionals to extract data figures, creating reports based on their findings, and monitoring key performance indicators (KPIs) to determine business initiatives’ success.

TerraVida Holistic Center: Patient Care Coordinator (Abington, PA) 10/2020 to 05/2021 Patient Care Coordinator, coordinating daily Lobby operation for in coming and going Medical Marijuana patients. Budtending staff member who works within a dispensary or store where medical or recreational cannabis is sold. Offer suggestions to customers, answer questions, handle products and showcase products being sold. City of Philadelphia Veterans Affairs Office: Office Administration (Philadelphia, PA) 01/2018 to 02/2020 Coordinating office activities and operations to secure efficiency and compliance to company policies Supervising administrative staff and dividing responsibilities to ensure performance, Keep stock of office supplies and place orders when necessary

Cox Automotive INC: Implementation Specialist (B2B) (Contractor) (Remote) 2/2017 to 6/2018 and 3/2018 to 11/2018 Participated in onsite meetings with clientele throughout the project cycle and into support. Conducted end user training, database administration, and web server configuration as the software back end subject matter expert. Configured and reengineered software to fit the needs and wants of the customer. Analyzed, updated, and improved internal/external knowledge base guides and technical

PECO: Business Collections Analyst (B2B) (Contractor) (Philadelphia, PA) 6/2016 to 2/2017 Assist in the collection, management, and resolution of outstanding bills from past due accounts Collect overdue invoices from current and former customers. Ensure that all invoices have reached the customers (current or former) and any disputes are communicated in due time for an early correction Work with departmental managers to eliminate root cause of payment for overdue invoices Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest Prepare collection reports. Follow through the commitments and deadlines, communicated by the management, by prioritizing the workload ETS INC: Customer Service Specialist (Contractor) (Princeton, NJ) 03/2016 to 6/2017 Communicate clearly and concisely, both by telephone and in writing, with high school and college coordinator to answer inquiries pertaining to ETS and College Board score reporting and code maintenance. Utilize CCMI tools and other case management databases effectively. Clearly communicate specific customer issues with staff across various ETS business units (product manager systems staff, etc.) to provide quick and efficient resolution

Zoetis Incorporated: Billing Specialist (B2B) (Contractor) (Malvern, PA) 10/2015 to 02/2016 Verified accuracy of billing data and revised any errors. Prepared itemized statements, bills, or invoices and record amounts due for items purchased or services rendered. Performed bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods. Sunoco Incorporated: Junior Dispatcher (Contractor) (Lester, PA) 01/2015 to 06/2015 Monitored personnel or equipment locations and utilization to coordinate service and schedules. Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. Oversaw all communications within specifically assigned territories.

Honeywell Electrical Division: Order Processor (B2B) (Contractor) (Langhorne, PA) 09/2013 to 04/2014 Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and entered this information on order forms. Prepared invoices, shipping documents, and contracts. Informed customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Thomson Reuters Scientific: Order Processor (B2B) (Contractor) (Philadelphia, PA) 03/2013 to 08/2013 Verified customer and order information for correctness, checking it against previously obtained information as necessary. Directed specified departments or units to prepare and ship orders to designated locations. Checked inventory records to determine availability of requested merchandise.

VWR International: Customer Care Specialist (Swedesboro, NJ) 01/2012 to 11/2012 Provided excellent customer service in a fast-paced call center environment. Handled inbound and outbound calls for customer needs and purchases. Worked one-on-one with purchasing and sales representatives to establish pricing of goods and services. ACS Xerox Company: Benefits Specialist (Contractor) (Vorhees, NJ) 09/2011 to 01/2012 Ensure company compliance with federal and state laws, including reporting requirements. Evaluated job positions, determining classification, exempt or non-exempt status, and salary. Helped prepare occupational classifications, job descriptions and salary scales.

M.R.S. Associates Incorporated: Collections Specialist (Cherry Hill, NJ) 12/2008 to 5/2010 Located and monitored overdue accounts, using computers and a variety of automated systems. Answered customer questions regarding problems with their accounts. Recorded information about financial status of customers and status of collection efforts.

NCO Group, Customer Service Representative: Collections Specialist (Glassboro, NJ) 08/2007 to 12/2008 Responsible for initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Checked to ensure that appropriate changes were made to resolve customers' problems. Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolved customers' service or billing complaints by performing activities such as closing accounts, refunding money, or adjusting bills. EDUCATION/MILITARY

AAS in Computer Networking, ITT Technical Institute- Valley Forge, PA 2010 Communication Specialist, US Navy 1997-2001

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