Licensed Insurance Agent - Remote-Ready Customer Care Professional

NS

NINA SINGH

**********@*****.*** 929-***-**** Hollis, NY 11423

Personable and dedicated Customer Service Representative with extensive experience in insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Customer Service Skills

Team member

License Insurance Agent

HealthPlan One Queens, NY

Customer Service Representative

09/2022 - Current

Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.

Updated patient and insurance data and input changes into company computer system.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Used proven techniques to de-escalate angry customers during telephone interactions.

Improved customer service wait times to mitigate complaints. Plaza College Forest Hills, NY

Associate of Applied Science in Information Technology 01/1998

Summary

Skills

Experience

Education and Training

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