Software QA - test manual and automated, requirements def, manage team
Resume:
Jacqueline Somos
Cleveland, OH 216-***-**** ******@**********.*** https://www.linkedin.com/in/jacqueline-somos
PROFESSIONAL SUMMARY
Results-driven IT professional with extensive experience in software testing, quality assurance, and project management. Proven expertise in leading QA teams, creating and executing comprehensive test plans, and managing bug tracking using tools like JIRA, Bugzilla, and Clearquest. Demonstrated ability to work effectively in both Agile and traditional project environments, having contributed to high-profile projects for NASA and various other organizations. Skilled in a broad array of technologies including Cypress, HTML, CSS, Javascript, SQL, Jenkins and various operating systems. Recognized for excellent problem-solving skills and multiple awards for exceptional performance in software assurance and quality management.
EDUCATION
Cuyahoga Community College Westlake, Ohio
Pursuing IT Programming and Development Associate of Applied Business
Relevant Coursework: Web Programming, Enterprise Database Systems (MySQL), C# GPA 4.0
PROJECTS
Created 3NF coffee shop database with queries, table joins, views, events, triggers etc.
Generated websites mobile and desktop
Produced C# programs using OOP
Cleveland State University Cleveland, Ohio
BSEE Bachelor of Science Electrical Engineering
TECHNOLOGY SKILLS
Project Management: JIRA, Excel, DOORS
Database: MySQL
Bug Reporting and Tracking: Bugzilla, Clearquest
Software Testing Tools: Cypress (Javascript, Chai, Sinon, jQuery), SmartBear, Postman, SQL, QTP/UFT, VBScript, TeraTerm
Software Build/Test/Deploy: GIT, Jenkins (CI/CD), JDoodle, HTML, CSS, Python, C#
Operating Systems: Windows, Linux
Virtual Meeting Platforms: Zoom, WebEx, Microsoft Teams
Microsoft Products: Word, Excel, Teams, PowerPoint, Outlook, Cloud, Visio
WORK EXPERIENCE
Software Test Engineer/Business Analyst Palm Beach, FL
Self-Employed Contractor for HUD Contract RTG October 2022 – February 2023
•Worked with customer service team and development team of 8 to evaluate user requests, identified feasibility, and present options to effectively mine requirements to create formal requirement documents
•Created and executed test plans for web application new features and bug fixes
•Reported issues found using Bugtrak tool and worked with developers to reproduce them
Software Assurance Engineer Huntsville, AL
Contractor for NASA Bastion Technologies April 2020 – August 2022
•Led QA Team of 3 tasked with defining the processes for creating software and collaborating with 2 NASA Software Development teams
oNegotiated bi-weekly meetings to discuss and define the software teams’ processes for creating code
oReviewed code and evaluated bug reports to resolution
oDirected team efforts by creating JIRA tasks and assigning them
•Managed Software QA efforts for Mars Ascent Vehicle (MAV)
oCreated Software Assurance plans for MAV (Mars Ascent Rocket) project
oVerified Requirements traceability
oReviewed test results and test reports
oDaily SCRUM meetings with JIRA tracking of activities
oCreated presentation using PowerPoint about FPGA Assurance and led team to discuss standards
oCreated presentation about MAV Rocket and presented to Software Assurance group
•Facilitated several small, medium and large projects including work with cryogenics, water processing, MAV and SLS rocket
oSoftware Assurance Engineer for multiple small projects
oWork with Software Developers in Agile environment
oCreate Software Assurance Plans
oCreate bug reports and verify bug fixes
•Earned multiple Rock Star Awards for work on SLS, MAV and FPGA Assurance
Lead Test Engineer O’Fallon, IL
By Light Professional IT Services (formerly Metova) May 2019 – December 2019
•Led QA Team and created a set of automated software tests for new Website SLAMR software testing end-to-end
•Managed Test Team to create full Regression Test Suite for Slamr cyber-attack emulation software using Cypress Automation Test Tool (CyberCents)
•Directed additional test team activities such as bug fix testing, unit testing, manual testing and cyber-attacks testing (Metasploit)
•Tested using Postman
•Used Jira to create and track test team activities for Sprints.
•Created Stories and Requirements in Jira
•Used Confluence to post cross-team activities, test procedures and training documentation.
•Interfaced with DevOps to set-up automatic execution of Cypress tests with results reporting through Jenkins
•Evaluated test tools for Requirements traceability and test planning
•Interfaced with Installation Engineers and Customer Training Managers to help work through real world issues
Contractor Software Quality Aiken, SC
United Global Technologies January 2019 – April 2019
•Assessed current practices and identify areas that were lacking for Agile environment
•Developed a plan to create a Software QA department for web applications on intranet
•Selected a single web application to apply the new practices as a beta test
•Worked with developers to fully describe and document how the web application works
•Executed tests using Postman to send API requests and verified responses
•Translated vague and poorly worded User Stories into testable requirement statements
•Documented bug reports and test results
•Attended Sprint planning meetings
Contractor Software Quality Manager St Louis, MO
SKF September 2018 – January 2019
•Created automated tests and formal requirements for new product using SmartBear
•Built a Software Quality Department at SKF for their legacy web application Enterprise
•Provided the Software Quality framework for a future software application under development
•Investigated various options for a Software Quality Management Tool. Installed and used free demos to evaluate suitability to our web application testing needs
•Created a demo for management of automated testing scripts
•Worked with the application and developers to create a list of requirements for SKF legacy application
•Used newly purchased SmartBear tools (TestComplete and QAComplete) to set up traceability of requirements to tests and test results for a given version number
•Drove the requirement specification of an API which enabled the Service Department (which uses Zendesk) to send Software QA Department potential bug reports
Contractor Software/Systems Quality Engineer Aiken, SC
Crane Merchandising December 2016 – May 2018
•Gathered and defined software and system requirements from developers and other sources for various types of vending machines
•Modified physical configuration of vending machines for testing and applied software updates to manufacturing
•Created and executed tests for Linux based system which communicated with an on-line portal for updates, commands, and banking information; device could also be stand alone
•Participated in Agile Scrum Software development approach with international team
•Documented software issues using database
•Worked with developers to execute complex tests and used data gathering tools such as MDB/ICP (Multi-Drop Bus/Internal Communication Protocol) and Tera Term
•Used Jenkins for builds and version control
•Modified xml files to create tests and inspect test results
•Created, modified and downloaded Planograms for vending machines
•Used SqLite to explore product databases and created SQL queries
•Used SecureCRT and created automated test scripts in VBScript for Linux based system
Software Quality Assurance Aiken, SC
Experience Works August 2016 – December 2016
•Tested online software application, documented errors, suggested improvements
•Created platform to generate quarterly and monthly data required by the Department of Labor
•Gathered metrics for Department of Labor
•Created standardized grade level 7 'TABE' Test to assess literacy in 15 minutes
Contractor Software Quality/Business Analyst Cleveland, OH
NASA Glenn May 2013 – December 2013
•Scheduled CMMI tasks for Software QA Group to insure readiness for external audits
•Developed work instruction documents describing Software QA Group practices
•Coordinated group activities to accomplish milestone tasks set to help NASA Glenn retain Level 2 Certification
•Reviewed current processes and developed suggestions for process improvement to ensure Level 2 Certification
•Developed standardized formats for work instruction documents
Contractor Software Test/Business Analyst Cleveland, OH
Sparton Medical Products June 2012 – April 2013
•Refined requirements documents
•Executed written tests and fully documented test results and reproduced bugs and reported defects in a database
•Performed Risk assessment and mitigation for requirements with direct contact of customer
•Worked as a team member meeting testing deadlines with full documentation of results
Contractor Quality Assurance/Test Engineer Cleveland, OH
Keithley Instruments February 2011 – October 2011
•Designed software/system tests from knowledge and experience working with system
•Executed many varied and complex written tests and fully documented test results in database
•Reproduced bugs and documented in Remedy
•Worked as a team member attending daily meetings using Agile Scrum approach
•Recommended design improvements for customer features
•Learned 2 additional products and performed black box and white box testing on them. Some scripting was required
Contractor System/Software Test Cleveland, OH
Sparton Medical Products November 2009 – September 2010
•Designed software/system tests from requirements documents for multiple blood warmer devices
•Designed software tests for a patient monitoring device
•Performed extensive refinement of requirements documents
•Executed written tests and fully documented test results, reproduced bugs and reported defects in a database
•Worked as a team member meeting testing deadlines with full documentation of results
•Analyzed test data from an inherited blood warmer product to determine history and current status of product
•Created unit tests to assist developers in revealing performance parameters of system
•Tested TCP/IP communication protocol between 2 devices
Contractor Quality Assurance/Lead Test Engineer Cleveland, OH
Thermo Fisher Scientific May 2008 – November 2008
•Managed all the software testing efforts to verify software for radiation detection portal for the government
•Designed software stress tests and created client-specific test methodologies for the isolation and characterization of software issues. Both white box and black box testing were used
•Acted as lead interface with government software/systems testing personnel
•Coordinated and managed scheduling of personnel and equipment for in-house and formal government monitored testing
•Worked with a range of employees including; software engineers, physicists and field engineers to insure coordination of efforts, completeness of testing methods, and accuracy of results
•Created internal documentation standards: official test sign-off forms, testing procedure checklists and use of a database to track and store test results
•Reported software issues and worked to identify reproducible software failures
•Refined testing procedures to isolate specific software/system failures
•Applied Agile Scrum software development practices
•Created and performed unit testing, regression testing and new feature testing
Consultant - Quality Assurance and Test Engineer Canton, OH
Diebold Banking April 2006 – June 2007
•Developed and wrote test procedures for new features in software working from the design specification
•Elicited information from developers to define and document requirements for expected software functionality
•Utilized Agile Scrum development methodology to define user stories and create black box tests
•Reproduced reported errors found in the field and write up detailed reports of observed results
•Executed integration and validation tests for several aspects of software for unreleased builds on various Windows operating systems. Tests were performed manually and automated using Paragon test tool to simulate the host
•Created test data to verify software features
•Reported anomalies in a clear, concise and detailed manner into a database
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