Experienced Restaurant Captain and Waiter (Part-Time)

JORGE URETA

Carlsbad, CA *****

************@*****.*** / 760-***-****

SUMMARY

Hardworking Waiter with [Number] years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. SKILLS

Item Promotion

Food Preparation

Food Safety Understanding

Liquor, Wine, and Food Service

Menu Memorization

Banquet Coordination

Wine Knowledge

Event Planning

Dining Customer Service

Upselling Techniques

Menu Knowledge

Tableside Service

Team Supervision

Wine Pairings

Customer Service Management

Guest Relations Management

EXPERIENCE

Captain Waiter / Mastros - Newport Beach, CA 05/2007 - 08/2020 Provided exceptional service to high volume of daily customers. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Verified guest satisfaction with meals and suggested additional items to increase restaurant sales. Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.

Completed opening and closing checklists to ensure smooth restaurant operations. Greeted customers, answered questions and recommended specials to increase profits. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences. Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection. Served high volume of tables at once and simultaneously supervised serving staff. Presented menus to patrons, answered questions about menu items and made recommendations. Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.

Server Captain / Charlie Palmer - Costa Mesa, CA 08/2011 - 08/2015 Provided exceptional service to high volume of daily customers. Managed opening and closing duties to facilitate restaurant operations. Interacted and engaged with patrons to promote friendly environment. Attended meetings to learn and share information and find ways to enhance customer dining experience. Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection. JU

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options. Worked with management to coordinate special functions and events. EDUCATION AND TRAINING

Bachelor of Arts: Economics 05/1998

University California Berkeley - Berkeley

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