Operations & Billing Coordinator Resume Title

Joni Thompson

North Augusta, SC *****

****.*********@*****.***

+1-706-***-****

Work Experience

Business Office Coordinator

Brookdale Senior Living-North Augusta, SC

April 2024 to Present

As BOC, I am point of contact for Human Resources inquiries for associates, pre hire paperwork, and orientation for new associates. I handle billing related questions for residents, along with approving invoices for payments and coding.

Claims Care Associate

Lincoln Financial Group

October 2022 to December 2023

Remote contact center associate, answering questions regarding dental benefits and advising of claim status for dental, disability, life and supplemental benefits claims Activities Coordinator

Augusta Gardens Senior Living & Memory Care-Augusta, GA June 2022 to October 2022

Created activities and scheduled activities for assisted living community Assistant Director

Granny's Daycare-Washington, GA

September 2016 to June 2022

Key Holder/Sales Associate

Dollar General-Lincolnton, GA

January 2020 to November 2020

Social Services Assistant

Amara HealthCare & Rehab-Augusta, GA

November 2015 to September 2016

Patient Financial Services Representative

Wills Memorial Hospital-Washington, GA

January 2008 to November 2015

Education

Certificate in Medical Billing & Coding

Penn Foster

February 2024 to Present

Technical school in Social services Assistant

Athens Technical College - Athens, GA

January 2008 to August 2010

High school diploma

New Washington-Wilkes Comprehensive High School - Washington, GA August 2002 to May 2007

Skills

• Caregiving

• Organizational skills

• Customer service

• Childcare

• Social work

• Phone etiquette

• Communication skills

• Hospital experience

• Retail sales

• Mobile applications

• Basic math

• Computer skills

• Microsoft Office

• Microsoft Excel

• Sales

• Medical terminology

• English

• Windows

• Microsoft Powerpoint

• Microsoft Word

• Microsoft Outlook

• Typing

• 10 key typing

• Cash handling

• Computer operation

• Analysis skills

• Word processing

• Google Suite

• Google Docs

• Insurance verification

• Medical office experience

• Office experience

• Filing

• Experience working with students

• Math

• Time management

• Customer support

• Accounts receivable

• Driving

• Computer literacy

• iOS

• HIPAA

• Clerical experience

Certifications and Licenses

CPR Certification

Driver's License

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