Operations & Administrative Leader with Financial Controls

Alana Piro

Buckeye, AZ 480-***-**** **********@*****.***

Professional Summary

Versatile Operations and Administrative Professional with a strong background in office management, financial tracking, and team coordination. Proven ability to streamline complex workflows, manage high-volume communications, and maintain rigorous compliance standards. Expert in balancing technical scheduling with client relations to drive operational excellence.

Core Skills/Technical Proficiencies

•Operations & Finance: Accounts Receivable, Vendor Compliance, Insurance Verification (COIs/W9), Project Management (Trello).

•Technical Coordination: Scheduling, Logistics, Workforce Management, Resource Tracking, Parts Management.

•Administration: Data entry, Record Management, Professional Report Generation/Analysis using Excel/Google Sheets. High-Volume Communication, Data Reporting.

•Interpersonal: Team Leadership, Client Relations, Conflict Resolution, Problem Solving.

Professional Experience

Elite Access Controls Office Operations Dec 2023 – March 2026

Financial & Operations Management

•Managed end-to-end accounts receivable, including uploading invoices to payment systems and conducting daily follow-ups on outstanding balances over 30 days.

•Ensured 100% vendor compliance by maintaining account records, signing setup agreements, and verifying COIs and W9 forms.

•Directly coordinated with insurance providers to resolve coverage limit issues and denials.

•Optimized data tracking by maintaining master invoice lists and Trello boards to provide weekly performance snapshots and stats.

Technical Coordination & Logistics

•Strategically balanced workloads and schedules for a team of technicians to ensure maximum daily productivity.

•Monitored critical project metrics, including parts availability, location tracking, and "bid hours vs. actual hours."

•Acted as a primary liaison between technicians and onsite staff, securing approvals for service calls and resolving onsite issues.

•Oversaw technician administrative requirements, including PTO tracking, deficiency reporting, and ensuring job site documentation was complete.

Green Goddess

Interior Maintenance Manager 2017 – 2023

•Directed daily operations and managed a team to ensure high-quality interior maintenance services.

•Cultivated strong client relationships through consistent service delivery and proactive problem-solving.

•Oversaw inventory management and staff scheduling to optimize resource allocation.

Self Employed – Independent

Full-Time Caregiver 2011 – 2017

•Managed full-time care for children with Autism, coordinating daily schedules, medical appointments, therapies, and support services.

•Demonstrated strong crisis management and problem-solving skills by responding effectively to urgent health situations and adapting plans in real-time.

•Organized and coordinated resources, including healthcare providers, educational support, and community services.

Chop N Wok

Manager 2006 – 2011

•Supervised restaurant staff and managed daily operations in a fast-paced environment.

•Handled financial reporting, inventory ordering, and customer conflict resolution.

Education

High School Diploma

Florence High School, Florence, TX

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