Experienced Administrative & Care Assistant with Leadership Roles
Resume:
NICHOLE KRAUSE
Ettrick Wi, ****7
*********@*****.***
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EXPERIENCE
Hometown vet clinic
Arcadia Wi
Assistant, March 2019 to present
As an assistant, I answer phones, emails, send faxs, schedule, cancel appointments, check clients and pets in, enter appointments information, what was preformed in the appointment to be billed correctly. Help in the room, clean the room once done, help with surgery. There are many other things we do during the shift to keep the clinic running smoothly.
Trempealeau County Humane Society
Assistant / Shelter Manger – Blair Wi
July 2018 to November 2022
When I first started at the shelter I was the assistant to the director, I answered phone calls, voicemails, emails. Help anyone who came to the shelter, I entered in all the new animals and updated the current animals once adopted, handled the social media, cared for all the animals. Then I was offered the manager position. With this position I was in charge of the schedule for the volunteers. Setting up adoption, vet care appointments, Also all of the current tasks I was doing before.
Job coach
Riverfront Inc, La Crosse Wi
July 2015 to January 2022
As a job coach, I assist clients with the tasks they are given at their place of employment, to help them exceed at their position.
Cashier
Dollar General - Whitehall Wi
March 2013 to June 2015
In this position I would assist customers with checking out their items, helping them find what they are looking for. Stocking shelves, cleaning, doing my tilt at the beginning and end of my shift,
CNA- Certified Nursing Assistant
Grand view care center – Blair, Wi
April 2010 to May 2013
I first took the can class they offered, then was offered a position after I passed the class. Once hired, I preformed cna tasks for residents, depending on the shift, Such as, getting them ready for the day, showering, dressing, then taking to get breakfast, lunch. Then bring them to their room, or activities, or just spending time with them, straighten up their beds and room.
Customer service representative
Apac LA Crosse – Onalaska, Wi
March 2009 to April 2010
As a representative for Verizon wireless, I took inbound calls for billing, new plans, traveling plans, troubleshooting, discount, deals, general questions. Working with multiple systems and programs, and team members to help the customers. Always making sure the customer is 100% satisfied.
Education
Neilsville High School – Neilsville Wi
August 2000 to 2003
GPA – 3.7
SKILLS
These are some of the skills I have Acquired over my years of employment
Computer skills, Microsoft programs, neo program, spreadsheets, media, email programs, chat systems
Phones, fax, printer systems
Time management, working independently and also as a team player
Typing 30 to 35 words a minute
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