Customer Service & Support Professional (Remote)

Erika Kreider

**** *. **** *****

Denver, Colorado 8022

303-***-****

**********@*****.***

Objective

Creating an efficient, thorough, and mindful customer experience.

Experience

January 2024 – Present

Procare Solutions-- Customer Support/Subscription Support Specialist

-Assisting customers over the phone and with remote assistance for SaaS troubleshooting

-Monitoring accounts for revenue health and restricting access if necessary

-Updating payment methods by utilizing NetSuite, Salesforce, and AWS.

-Assisting with AI development by monitoring automated responses for accuracy

January 2021 – November 2023

PCs for People-- Computer Technician

-Hardware repair

-Diagnostics and Troubleshooting

-Data management and transfer

-Reimaging wiped hard drives/SSDs

October 2017 – March 2020

Butcher’s Bistro-- Server/Bartender; Manager

-Serving guests at bar and in dining room

-Cash handling

-Shift management duties (Supervising Bar and Dining Room)

-Closing and Cleaning duties as needed

-Inventory Management

March 2012 – May 2015

Merle Norman Cosmetics & Day Spa—Studio Manager

-Inventory Management

-Scheduling

-Performing Spa services

-Client correspondence and record keeping

-Communication with Corporate as per Franchise requirements

Education

COMPTIAA+ Certification

Harrisburg Area Community College; Lancaster, PA

Empire Beauty School; York, PA

Warwick High School; Lititz, PA

References

Kindly given upon request; Thank you for your consideration.

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