Bilingual Customer Service & Logistics Specialist

Alexis Ramirez

*********@*****.*** • 305-***-**** • Miami, FL

PROFILE

Bilingual (English and Spanish) professional with a strong background in customer service, logistics coordination, and remote work. Technologically savvy with expertise in inventory control, invoicing, billing, and office equipment operations. Skilled in multitasking, prioritization, and data entry, with a proven ability to meet deadlines. Experienced in coding, report creation, and providing administrative support. Possesses superior interpersonal and communication skills, with proficiency in AS400 (Rumba), QuickBooks, and MS Office. PROFESSIONAL EXPERIENCE

Self-Employed – Uber Rideshare Service

• Provide safe, timely, and reliable transportation to passengers across Miami and Broward, demonstrating in-depth knowledge of local routes, traffic patterns, and shortcuts to ensure efficient service.

• Delivere exceptional customer service, maintaining a friendly and professional demeanor that consistently resulted in high passenger ratings and repeat riders.

• Effectively communicate with diverse individuals, ensuring clear directions, ride updates, and positive rider experiences.

• Adapt to real-time challenges, including route changes, passenger needs, and traffic issues with calm and proactive problem-solving.

• Maintain a clean, well-kept vehicle and complied with all safety and driving regulations to ensure passenger comfort and safety.

• Utilize GPS and mobile apps to optimize routes, track earnings, and manage time efficiently in a self-directed work environment.

• Demonstrate strong time management, reliability, and interpersonal skills in a fast-paced, customer-facing role.

Medisun Medical Center, Miami, Floridalocation

2024- Present

2020-2024

Customer Service & Logistics Coordinator

• Created routing schedules for 12 drivers, optimizing efficiency and ensuring timely patient transportation.

• Utilized MDflow, MDflow Transportation, and Samasara to track appointments, manage patient information, and coordinate transportation logistics.

• Supervised a staff of 12 drivers, ensuring adherence to safety regulations.

• Ensured patient appointment times were met promptly, coordinating with medical staff and drivers.

• Answered phones and provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.

• Coordinated with internal teams to optimize logistics processes.

• Trained new drivers on routes, safety procedures, and customer service protocols. Sysco Metro NY, Jersey City, NJ 2019-2020

Customer Service Representative

• Provided coding and data entry support for inventory management.

• Created inventory usage reports for Marketing Associates.

• Answered all incoming concerns/needs from customers.

• Assisted Marketing Associates with pick-ups, will-calls, special orders, etc.

• Handled transportation/routing delivery questions.

• Monitored orders before cut-off.

• Communicated regularly with Marketing Associates (MAs) and customers.

• Consulted Merchandisers for details on merchandise, i.e., inventory, pack size, dates, etc.

• Worked remotely during the pandemic.

Sysco Metro NY, Jersey City, NJ 2018-2019

Program Sales / Merchandising (Robert Half)

• Coordinated daily operations for the Contracts & Bids Manager.

• Acted as the primary contact for unassigned accounts.

• Handled corporate correspondence and reporting.

• Supported buyers, planners, and the Assistant Director of Merchandising.

• Managed chart maintenance and maintained order guides. HaystackID (Merged with Document Management Group), New York, NY 2017-2018

CSR / Assistant Production Manager

• Maintained project schedules by managing deadlines and adjusting workflow as needed.

• Oversaw office inventory by restocking supplies and making purchase orders.

• Operated various printing, copying, binding, and other auxiliary equipment.

• Picked up and delivered projects around Manhattan, New Jersey, and surrounding areas.

• Mapped network drives, installed scanners, and performed general IT duties.

• Supervised staff, prepared work schedules, and assigned specific duties for print, binding, and computer services.

• Scanned documents in a high-volume setting.

• Provided exceptional customer service by addressing client inquiries and resolving issues promptly. CopyScan Technologies (Merged with Xact Data Discovery), Fort Lauderdale, FL 2016-2017 Regional CSR for Miami-Dade County

• Lead point of contact between the office and clients for all of South Florida.

• Assisted the production manager with scanning, copying, and restocking. Xact Data Discovery, Miami, FL 2013-2016

Account Manager

• Coordinated all onsite document production at law firms, medical facilities, and pharmaceutical companies.

• Operated as the lead point of contact for any and all matters specific to our clients and our Director of Sales.

• Negotiated and worked closely with outside vendors. Hardcopi Document Solutions, Miami, FL 2009-2013

Owner/CEO

• Supervised the day-to-day operations of the entire company.

• Managed invoicing and billing using QuickBooks.

Legal Impressions, Inc., Miami, FL 2000-2009

Office Services/Production Manager

• Distributed mail to a staff of 50 or more at busy law firms.

• Provided calendar management and administrative support to the CEO.

• Head of quality control.

• Maintained and created schedules for a staff of 10 employees.

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