Customer Service & Data Entry Specialist with 10+ Years Experience

Kelly setticerze

*********@*****.*** • +1-609-***-**** • Hammonton, NJ, United States

SUMMARY

Reliable and experienced professional with 10+ years of customer service and sales experience, including remote and in-person call center roles full or part time

EXPERIENCE

Get Covered NJ-New Jersey, Customer Service Rep

Sep 2025 - Nov 2025

• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery

• Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding the department's average response time of XX minutes

• Built strong relationships with customers through active listening and empathy, resulting in an XX% decrease in customer complaints

• Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery

• Utilized CRM software to document customer interactions and maintain accurate records for future reference Angi.com-New Jersey, Project Advisor

Mar 2025 - Jun 2025

As an angi project advisor I match homeowners to service providers who can perform various home and business projects

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals

• Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue

• Utilized CRM software to accurately document interactions with customers and track issue resolution progress

• Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores above XX% Spencer's Gifts/spirit Halloween-Egg-Harbor Township, NJ, Customer Service Representative/Sales Sep 2024 - Nov 2024

I am a customer represenative working in the corporate call center. I take phone calls about orders and I also answer emails about orders and customer inquiries about our products and any complaints or concerns they may have.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers

• Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently

• Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary

• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained

• Contributed to team success by achieving individual targets while also supporting colleagues during peak periods

• Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings

• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image

Braun Research Inc.-Remote, Telephone Interviewer

Jun 2023 - Jun 2024

• I conduct telephone interviews with respondents across the country on different subjects.

• Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns

• Collaborated with the marketing team to develop targeted scripts and call lists for specific campaigns

• Assisted in market research efforts by gathering feedback from potential customers during phone surveys

• Managed a high volume of outbound calls per day while maintaining quality standards

• Followed up on leads generated from various marketing campaigns using persuasive communication techniques Kelly setticerze - page 1 of 4

• Consistently met or exceeded daily, weekly, and monthly call volume targets Arise Virtual Solitions-Remote, Seasonal Sales Associate May 2020 - Jun 2023

• I was an independent contractor handling sales and customer inquiries

• Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons

• Assisted customers in finding the perfect gifts by providing product knowledge and recommendations based on their needs and preferences

• Achieved XX% increase in sales by actively engaging with customers, promoting special offers, and upselling products

• Handled customer inquiries, complaints, and returns professionally and efficiently to ensure customer satisfaction

• Contributed to achieving daily sales targets by actively monitoring store performance metrics and adjusting selling strategies accordingly

Intuitive Solutions-Remote, Sales Associate

Nov 2018 - Jun 2020

• I was a sales associate for Pizza Hut taking orders and solving customer inquiries

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Effectively communicated promotions, discounts, and special offers to customers at the point of sale

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods 1-800-FLOWERS.COM, Inc.-Remote, Seasonal Sales Associate Oct 2009 - Jan 2020

• I was responsible for sales and solving customer issues

• Provided exceptional customer service to ensure a positive shopping experience for customers during peak holiday seasons

• Assisted customers in finding the perfect gifts by providing product knowledge and recommendations based on their needs and preferences

• Achieved XX% increase in sales by actively engaging with customers, promoting special offers, and upselling products

• Handled customer inquiries, complaints, and returns professionally and efficiently to ensure customer satisfaction Selfhelp Community Services, Inc.-Manhattan, NY, Home Health Aide (HHA) Sep 2005 - Jul 2009

• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being

• Assisted with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting

• Administered medications according to prescribed schedules and documented patient responses

• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels regularly

• Collaborated with healthcare professionals to develop and implement individualized care plans for each patient

• Assisted patients with mobility needs including transferring from bed to wheelchair or vice versa

• Performed light housekeeping duties such as cleaning, laundry, meal preparation, and grocery shopping

• Provided companionship by engaging in conversation or participating in recreational activities with patients

• Documented patient progress accurately and timely by agency guidelines

• Ensured the safety of patients by identifying potential hazards within the home environment and implementing appropriate measures to prevent accidents or injuries

• Responded promptly to emergencies by following established protocols for reporting incidents and seeking medical assistance when necessary

• Maintained strict confidentiality regarding patient information in compliance with HIPAA regulations

• Attended training sessions regularly to enhance knowledge of best practices in home healthcare services

• Collaborated effectively with interdisciplinary teams including nurses, therapists, social workers, etc

• Managed caseload of XX+ patients simultaneously while providing high-quality care

• Received commendation from supervisors for exceptional communication skills when interacting with patients' families

• Demonstrated empathy towards elderly clients resulting in increased trust levels

• Achieved XX% reduction in medication errors through careful administration techniques

• Developed strong relationships with patients leading to improved compliance rates for treatment plans

• Served as a reliable source of emotional support for terminally ill patients and their families

• Assisted patients with chronic conditions in managing symptoms and maintaining a high quality of life

• Provided end-of-life care to patients, ensuring comfort, dignity, and respect during their final stages

• Collaborated with healthcare professionals to identify signs of potential health complications and promptly reported any concerns or changes in patient condition

• Implemented infection control measures to prevent the spread of illnesses within the home environment

• Implemented strategies to improve patient satisfaction scores increasing XX% Sunrise Senior Living-Bristol, PA, Caregiver for Elderly Kelly setticerze - page 2 of 4

Apr 2003 - Jan 2004

• Provided compassionate and personalized care to elderly clients as a Home Health Aide (HHA)

• Assisted clients with activities of daily living, including bathing, dressing, grooming, and medication management

• Monitored vital signs and reported any changes or concerns to the healthcare team

• Ensured client safety by implementing fall prevention strategies and maintaining a clean and hazard-free environment

• Supported clients in maintaining mobility through regular exercise routines and assistance with transfers

• Managed household tasks such as meal preparation, light housekeeping, laundry, and grocery shopping for clients

• Built strong relationships with clients and their families based on trust, respect, and empathy

• Collaborated with healthcare professionals to develop personalized care plans tailored to each client's needs

• Administered medications according to prescribed schedules while adhering to proper dosage guidelines

• Documented client progress accurately in medical records, including observations of physical condition and emotional well- being

• Provided companionship by engaging in meaningful conversations, playing games, reading aloud or accompanying clients on outings

• Responded promptly to emergencies or urgent situations by following established protocols for immediate assistance

• Attended training sessions regularly to enhance knowledge of caregiving techniques and stay updated on best practices in home healthcare industry standards

• Assisted individuals with disabilities in achieving independence through teaching life skills such as cooking meals or managing personal finances

• Coordinated medical appointments for clients ensuring timely transportation arrangements

• Implemented infection control measures such as proper hand hygiene techniques

• Supported end-of-life care by providing comfort measures like pain management or emotional support

• Aided patients recovering from surgery or illness by assisting with rehabilitation exercises under the guidance of physical therapists

• Maintained confidentiality of sensitive information regarding client health conditions or personal matters at all times

• Demonstrated patience when working with individuals experiencing cognitive decline or memory loss

• Collaborated with other healthcare professionals to ensure a holistic approach to client care

• Assisted clients in using assistive devices such as walkers, canes, or wheelchairs safely and effectively

• Provided respite care for family caregivers by offering temporary relief from caregiving responsibilities

• Managed medical equipment and supplies, ensuring they were properly maintained and stocked

• Supported individuals with chronic illnesses by monitoring symptoms and providing appropriate interventions

, Waitress/Server

May 1997 - Aug 2000

• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service

• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables

• Collaborated with kitchen staff to ensure timely delivery of food orders to customers

• Provided recommendations on menu items based on customer preferences and dietary restrictions

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

• Adhered to all food safety regulations to ensure the health and well-being of customers

• Communicated effectively with team members to coordinate table assignments for efficient seating arrangements

• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience

• Implemented upselling techniques resulting in an increase in average check size by XX%

• Suggested daily specials based on fresh ingredients available resulting in increased sales by XX%

• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items

• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals

• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services

• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency

• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail

• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

• Collaborated with team members to create a positive work environment focused on delivering excellent customer service

• Demonstrated strong problem-solving skills by resolving issues related to food quality or service promptly and effectively

• Consistently achieved sales targets through suggestive selling techniques and upselling strategies

• Ensured compliance with health codes and sanitation guidelines at all times during food handling processes

• Developed relationships with regular customers by providing personalized service based on their preferences

• Effectively communicated customer feedback or concerns to management for prompt resolution

• Collaborated with kitchen staff to ensure accurate delivery of food orders according to guest specifications Kelly setticerze - page 3 of 4

• Maintained a clean work area throughout shifts by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed

• Efficiently managed time during busy periods by prioritizing tasks based on urgency while maintaining attention to detail

• Handled cash transactions accurately using POS system while providing friendly interactions with customers EDUCATION

Jim Thorpe Area Shs-Jim Thorpe, PA

High school diploma

LICENSES & CERTIFICATIONS

Certified Home Health Aide

SKILLS

Order Fulfillment • VPN • Inside sales • Hospitality • Kitchen experience • Lead generation • Market Research • Microsoft Teams • Order entry • Slack

Kelly setticerze - page 4 of 4

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