Front Desk Associate with Administrative Expertise
Resume:
SKILLS
CONTACT INFORMATION
***************@*****.***
Burlingame, CA
Administrative Support
Office Management
Calendar & Travel Coordination
Customer Service & Relationship
Building
Microsoft Office & Data Entry
Time Management & Problem
Solving
Confidential Document Handling
LANGUAGES
Filipino (Tagalog) Advanced
English Advanced
EDUCATION
Skyline College - San Bruno, CA
Coursework toward Associate of Arts Degree
NN E R I S S A
NERISSA ESPIRITU
EXPERIENCE
Customer Service Representative
Walgreens, San Mateo, CA 01/2021 – 03/2025
Resolved customer concerns with professionalism, achieving a 95% first-contact resolution rate.
Accurately processed transactions, including purchases, returns, and online order pickups.
Supported pharmacy operations, handling sensitive transactions while maintaining confidentiality.
Maintained well-stocked and organized aisles, enhancing the overall shopping experience.
Receptionist/Clerk
Dr. Sonia Zarate Navarro, Daly City, CA 02/2010 – 02/2018 Scheduled patient appointments and maintained the clinic calendar. Greeted visitors and managed front desk responsibilities. Handled office filing, incoming/outgoing mail, and data entry. Assisted with planning meetings and conference calls.
Senior Administrative Assistant -> Executive Assistant -> IT Associate Exelixis Inc., South San Francisco, CA 12/2005 – 10/2009 Supported executive leaders with travel arrangements, scheduling meetings, and internal communications.
Promoted to Executive Assistant after 10 months for exceptional performance.
Transitioned to IT Associate, assisted with reporting tools and process improvements.
Managed purchase orders, accounts payable, and
travel reimbursements.
Maintained personnel records and coordinated
time- sensitive documents.
Recognized with the Employee Excellence Award (2006). Recruiting Coordinator/HR Administrative Assistant/Loss Prevention Gap Inc., San Francisco, CA 01/2002 – 01/2005
Oversaw onboarding, including background checks and new-hire paperwork. Monitored and reported staffing metrics.
Identified and addressed asset protection risks.
Investigated and resolved violations of company policy. Maintained confidentiality and collaborated on improving workflow processes. OBJECTIVE
Versatile and dedicated administrative professional with over 18 years of experience providing high-level support in office management, executive assistance, and customer service. Recognized for delivering reliable and efficient support across diverse industries, maintaining discretion with sensitive information, and building positive relationships with clients and colleagues. Bilingual in English and Filipino (Tagalog), with strong commitment to continuous improvement and team collaboration.
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