Service Coordinator - Care Management Professional
Resume:
Shonte Terry
Atlanta, GA *****
404-***-**** - *************@*****.***
Professional Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Skills
• Coaching • Team Development
• Adaptability • Punctuality
• Motivation • Communication
• Microsoft Excel • Microsoft PowerPoint
• Microsoft Access • Advanced Computer Skills
• Microsoft Office • Spreadsheet development
• Records retrieval • Telephone etiquette
• Database entry
Work History
01/2025 to Current Heath Service Coordinator /Care Managment Sonder Health Plans – Atlanta, GA
Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
•
Maintained accurate records and full compliance with government regulations and agency guidelines.
•
Managed and coordinated service teams to achieve successful completion of service projects.
•
Coordinated and monitored service activities to confirm work met all requirements.
•
• Assessed customer needs and developed solutions to meet needs.
• Required information for processing.
Appropriate physician documentation of referrals.
Check for duplicity of requests.
•
Sorts requests by emergency or as the member's health requires and notifies/distributes
accordingly.
•
Creates the requests in the Plan's authorization system. Assures all required information in the prior authorization request is included in the
authorization.
•
Contacts providers and non-par physicians to obtain the necessary information to make a
coverage
•
Determination and documents all in the authorization. Facilitates access to specialists and therapies when required.
•
• Coordinates care across settings and providers for certain services. Forwards all requests that require additional clinical review to determine medicalnecessity criteria tothe utilization review nurse determination.
•
Finalizes the request for services in the system.
Notifies the member and/or provider by phone, fax, e-mail, or letter per protocol.
•
• Answers all department incoming calls in a polite and professional manner.
• Adheres to HIPAA regulation and departmental policies and procedures. Received request for prior authorizations for services by phone, fax or electronically.
•
Maintained and updated Inpatient log, discharge log, future admit log and skilled nursing
facility log.
•
• Mailed letters of approval and denial for cases to members as well as providers. Drafted approval notices, denial notices and/partial approval/denial notices for members
services
•
Communicated with clients and service providers to provide updates on work progress.
•
01/2023 to 01/2025 Clerk Supervisor
Fulton County Superior Court – Atlanta, GA
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
•
Maintained filing system and organized customer documents for easy retrieval of information.
•
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
•
Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
•
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
•
• Created and maintained detailed records of all office activities. Reviewed files, records and other documents to obtain information to respond to requests.
•
• Compiled and analyzed data to produce reports.
• Input data into spreadsheets and databases.
• Utilized office management software to record and track customer information.
• Assisted with onboarding of new employees.
• Edited documents to keep company materials free of grammar errors. Processed incoming and outgoing mail and packages according to established procedures.
•
• Evaluated staff performance and provided coaching to address inefficiencies.
• Collected, arranged, and input information into database system. 01/2022 to 01/2023 Clerk Specialist
Fulton County Superior Magistrate Court – Atlanta, GA Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
•
Maintained filing system and organized customer documents for easy retrieval of information.
•
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
•
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
•
Reviewed files, records and other documents to obtain information to respond to requests.
•
• Edited documents to keep company materials free of grammar errors. Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
•
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
•
• Compiled and analyzed data to produce reports.
Processed incoming and outgoing mail and packages according to established procedures.
•
• Utilized office management software to record and track customer information.
• Input data into spreadsheets and databases.
• Edited and proofread documents for accuracy and completeness.
• Created and maintained detailed records of all office activities. 08/2000 to 01/2022 Second day air belt Supervisor(OUTBOUND) United Parcel Services – Atlanta, GA
• Cooperating with other departments to maintain operational consistency
• Enforcing OSHA regulations to provide a safe work environment for all employees
• Analyzed turnover of hourly employees and worked towards improving retention
• Ensure all proper equipment was present for optimal performance and output
• Communicates individually with employees to increase overall team motivating Personally coached and developed team members for future promotions opportunities
•
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
•
Evaluated customer needs and feedback to drive product and service improvements.
•
01/2006 to 01/2010 Primary Unload Supervisor (INBOUND) United Parcel Services – Atlanta, GA
• Enforcing a continuous flow of the building
• Ensure proper package handling
• Ensure customer satisfaction
• Stopped forward progress of distressed packages
01/2004 to 01/2006 Small sort Supervisor
United Parcel Services – Atlanta, GA
• Routinely managed the processing over 30,000 and more small packages per night
• Ensure containerization of smalls
• Maintain sorter retention
• Ensure on time network
References
Excellent personal and professional references will be provided upon request. Education
11/2024 Bachelor of Science: Business Administration And Management University of Phoenix - Tempe, AZ
Activities
• Employee of the month (Sort manager), 02/01/03
• Supervisor of the month (Atlanta Twilight), 09/01/03
• Supervisor of the month (Atlanta Twilight), 12/01/03
• Supervisor of the year (INBOUND), 12/01/07
• Supervisor of the month (orientation and training), 08/01/03
• Certificate of recognition, 01/01/15
• Certificate of recognition, 01/01/10
Contact this candidate