Program & Legal Operations Leader

SHEN BELANGE

Aubrey, TX ***** ************@****.*** 214-***-****

PROFESSIONAL SUMMARY

Seasoned project management and legal support professional with a proven track record of managing complex projects and legal operations. Demonstrated success in leading structured and unstructured initiatives, ensuring deadlines, budgets, and compliance requirements are met. Skilled in drafting and reviewing legal documents, coordinating court filings, and maintaining case files. Adept at fostering strong relationships with clients, vendors, and legal teams while overseeing integrated program systems across scheduling, planning, and customer success. A confident leader and mentor, promoting excellence and collaboration across cross-functional teams.

SKILLS

Program & Project Management Legal Support

Event Planning & Scheduling Payroll and Benefits

Team Leadership & Development Sales/Customer Success

Accounts Receivable & Payable Program/Systems Implementation

Cross-Functional Collaboration Contract Negotiations

Vendor Retention/Relationship Development Data Analysis & Reporting

WORK HISTORY

Lifestyle Director First Service Residential

03/2023 to Present

Coordinate with resident service staff to ensure the appropriateness of programs and services provided to clients.

Provide outreach services to clients and coordinate activities/services onsite.

Establish and review Memorandums of Agreements (MOAs) with service providers.

Meet with community organizations to discuss partnerships for resident services.

Gather data, compile reports, and manage resident enrollment, completion, and termination processes.

Monitor program expenses and process check requests.

Track and monitor grant programs to ensure implementation of grant goals and proper expenditure of funds.

Attend resident council meetings and review audits of resident council participation fund expenditures.

Identify service providers and establish MOUs onsite as needed.

Conduct residents needs assessments and monitor data retention in the system.

Create and oversee robust lifestyle programs, classes, and committees

Provide grant program reports and status updates on program goals.

Track and monitor community service activities for residents required to perform community service.

Ensure customer satisfaction in the quality and responsiveness of services.

Lifestyle Director Capital Consultants Management Corp

08/2018 to 05/2021

Oversee two amenity centers spanning over 410 acres, organizing 200 annual events for residents.

Manage end-to-end projects, setting high standards for the team.

Ensure accountability by handling documentation, communication, and vendor relations.

Edit and distribute community newsletters, maintain the website, and manage social media.

Develop creative marketing strategies to engage clients.

Assist with interviewing, onboarding, and training regional employees.

Manage fitness centers, pool areas, and reservations.

Forge partnerships with local businesses and vendor management.

Recruit and oversee volunteer bases.

Implement policies and procedures for amenity use.

Maintain an annual budget and present monthly lifestyle reports.

Accounts Receivable Supervisor Spartan Products LLC

11/2013 to 11/2017

Ensure accurate invoice that aligns with contract terms.

Handle accounts receivable reporting and month-end closing, including reconciliations and journal entries.

Collaborate with departments to address complex billing queries and support customer accounts.

Develop and implement process efficiencies and policies.

Recruit, hire, and manage your team.

Delegate tasks and meet deadlines.

Support employee development and provide necessary training.

Implement and communicate company practices and policies.

Project Manager Magras Consulting Svc

02/2012 to 11/2017

Coordinate internal resources and external vendors for seamless project execution.

Ensure on-time, within-scope, and budget project completion.

Define project scope and objectives, collaborating with stakeholders.

Manage resource allocation and availability.

Proficient in Agile methodologies.

Handle changes to project scope, schedule, and costs.

Evaluate project performance using approved tools.

Foster positive client and stakeholder relationships.

Implement risk management strategies.

Maintain relationships with external vendors.

Identify, track, and address project issues.

Monitor project performance for short and long-term goals.

Manage project billing and documentation.

Forecast project revenue and meet commitments.

NNLG Legal Secretary

08/2006 to 11/2008

Prepare, proofread, and file legal documents; manage e-filing and case files.

Schedule and coordinate appointments, court dates, and meetings; maintain attorney calendars.

Act as liaison with clients, courts, and vendors; handle calls and correspondence.

Organize and maintain case files and discovery materials.

Manage expenses, billing, supplies, travel, and courtroom logistics.

Conduct basic legal research and assist with case preparation.

EDUCATION

Phlebotomy Technician

Integrity Health & Education Center - Denton, TX

12/2023

Certified Scrum Master

Scrum Alliance Online

05/2022

Associate degree - Paralegal Studies

Ashworth College - Norcross, GA

05/2013

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