Versatile Business Professional with Leadership Experience

John F. Baker Jr.

*****th Ave. West / Springfield, TN 37172 / Phone: 615-***-**** / Email: ****@**************.***

Business Professional

Administration and Management Inventory Control Customer Relations

Versatile and experienced business professional with multifaceted skills in administration, management, sales, customer service, accounting, training and inventory management. Dedicated to quality of results. A record of achievement in meeting and exceeding business goals. A committed and collaborative team member and leader, with perfect attendance record for 20 years at long-term employer. Detail oriented, and proficient at multitasking and prioritizing in busy environments. Also a published author, researcher and entrepreneur.

Areas of Expertise

Inventory Control

Computer Proficiency

Operations Management

Customer Service

Records and Databases

Accounting

Consultative Sales

Staff Supervision

Training and Mentoring

Budgeting and Cost Control

Research

Public Speaking

Business Experience

ZANDER INSURANCE COMPANY, Nashville, TN 2019-Present

Life Insurance Agent

Educates families, empowering them to protect their loved ones with term life insurance.

Educate customers on recommended coverage.

Conduct front-line underwriting and quoting.

Serve as subject matter expert to families.

Help clients secure term life insurance and identity theft protection.

DXC Technology, Nashville, TN 2015-2018

Call Center Supervisor

Managed, trained and coached staff of 30 employees in telephone customer service for an insurance company.

Conducted orientation sessions for all new hires.

Coached for maximum performance and enhanced customer experience.

Partnered with the workforce team to ensure appropriate coverage to maintain client service goals.

Reviewed personal and team results with manager regularly to ensure goals were achieved.

AIG, Nashville, TN 2013 – 2014

Life Insurance Sales

Advised individual and business customers on insurance packages that were tailored to their needs. Developed and sold policies, and served as intermediary between insurance company and clients. Monitored insurance claims to ensure they were settled equitably for both the client and the insurer.

Calculated terms, premiums and payment methods.

Sought and recruited new clients by networking, and setting up meetings to present options for products.

Liberty National Insurance, Murfreesboro, TN 2012 – 2013

Life Insurance Sales

Engaged in consultative sales to determine needs of new and current clients. Developed new business by identifying and approaching potential clients. Recommended specific services, and handled sales.

Handled relationship management, and acted as liaison between clients and insurer.

Managed client relationships on an ongoing basis.

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Verizon Wireless, Nashville, TN (From Page 1) 1987-2007

Advanced through positions of progressive responsibility in Verizon’s wireless telephone service operations.

Inventory Manager (1998-2007)

Oversaw inventory and storage facilities, operations, logistics and staff to ensure the supply of products and equipment was always available and sufficient to meet demands of customers and company staff.

Managed receiving, warehousing and distribution operations. Initiated and implemented programs, policies and procedures to enforce accuracy and compliance with corporate goals.

Maintained all records and reports related to physical inventory counts. Identified discrepancies.

Monitored and controlled inventory levels by conducting physical counts of items, and reconciling results with records and data. Performed audit checks to ensure correct procedures were carried out.

Prepared and managed budgets, and scheduled expenditures, to meet financial objectives. Counted, prepared and reconciled daily bank deposits, and balanced safe. Analyzed variances, and identified and resolved discrepancies and other financial issues.

Scheduled maintenance checks on cash registers, computers and other equipment to maintain accuracy and functionality.

Maintained physical condition of storage facilities. Planned and implemented new design layouts to improve efficiency. Inspected equipment.

Returned defective merchandise and issued requisitions for replacement.

VERIZON

Call Center Supervisor (1993-1998)

Managed, trained and coached staff of 60 employees in telephone customer service and sales center.

Conducted orientation sessions for all new hires.

Created staff schedules, based on call traffic and other factors, to ensure balanced coverage for all shifts.

Monitored communications between call center staff and customers, to determine quality of customer service, support and satisfaction, and compliance with company policies and guidelines.

Provided additional coaching or took other corrective measures to address problems and issues.

Informed staff of roll-outs of new products and other changes and company news.

Monitored employee files monthly for compliance. Generated reports.

Recorded employee attendance, personal and vacation time off, and leaves-of-absence, and reported information to Benefits Department.

Researched employee human resource issues, including payroll and benefit questions. Worked with appropriate company departments to answer questions and resolve issues.

Customer Service Representative (1992-1993)

Provided information, support and assistance with transactions, and sold products and services to potential, new and current customers.

Answered questions about products and services. Recommended and sold offerings of Verizon.

Opened new accounts. Collected and recorded ordering and customer information.

Updated account records. Maintained accounts by processing adjustments.

Inventory Specialist (1991-1992)

Controlled inventory levels by conducting weekly and monthly physical counts. Reconciled data against reports.

Ensured availability of merchandise and services by monitoring inventory levels.

Ordered retail store merchandise based on sales trends.

Accounting Assistant (1987-1991)

Performed accounting duties and provided support to senior accounting staff. Maintained accounting controls by preparing and recommending policies and procedures.

Compiled and analyzed account information to prepare asset, liability, and capital account entries.

Documented financial transactions by entering account information.

Reconciled financial discrepancies.

Maintained financial security by following internal controls.

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OTHER PROFESSIONAL EXPERIENCE

Author, Researcher, Genealogist 2007-Present

Self Employed

Researched and authored The Washingtons of Wessyngton Plantation: Stories of My Family’s Journey to Freedom which was sold to, and published by, Atria Books, a division of Simon & Schuster in 2009. Book is a history of family’s origins and its subsequent experiences in America.

Give lectures on book, with appearances throughout country. Also make presentations on genealogical research.

Work with individuals and groups as genealogical consultant.

Book was nominated as Oprah Book Club selection for historical books in 2010, and submitted for Pulitzer Prize and National Book Award by publisher.

Education & Training

Associate of Science Degree in Banking, Nashville State Community College, Nashville, TN

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