Multidisciplinary IT and Data Analytics Professional

Experience

Computer Scientist (GS-****-**)

Naval Oceanographic Office (NAVOCEANO) – Bay St. Louis, MS April 2024 – April 2025

• Provided Tier 1/Tier 2 IT support for mission IT systems, resolving hardware, software, and network issues on secure and unsecure fabrics.

• Delivered customer support via remote desktop, addressing connectivity, access, and system performance issues.

• Supported VTC operations using Teams/WebEx; ensured seamless mission collaboration.

• Automated monitoring scripts in Python and managed secure AWS/Azure apps to improve system reliability. Data Mining of Quality Inspection Records

National Aeronautics and Space Administration (NASA) Jet Propulsion Laboratory Pasadena, CA Jun 2021 – Aug 2021

• Analyzed 10,000+ inspection records using Python and Excel to evaluate supplier quality and defect trends, ensuring NASA compliance.

• Built automated data pipelines and dashboards in Python and Excel to visualize manufacturing trends, metrics, and defects.

• Analyzed 2019–2020 inspection data to uncover quality trends and compare supplier vs. JPL machine shop performance.

• Provided technical insights to QA and stakeholders, improving supplier processes with automated reports and anomaly detection.

IT Support Technician

AAC&U Transforming STEM Higher Education – Alexandria, VA Nov 2023 – Oct 2024

• Delivered on-site Tier 1/Tier 2 technical support for faculty, staff, and attendees during national STEM conferences.

• Resolved live AV, network, and hardware issues under pressure, ensuring seamless operations.

• Assisted users with software, connectivity, and technical inquiries to maintain smooth session flow.

• Provided real-time troubleshooting updates to event organizers and staff. Graduate Teaching Assistant (IT & Programming)

University of the District of Columbia Washington, DC Jan 2022 -May 2023

• Supported 50+ students in Python, Java, C++, SQL, and web technologies, troubleshooting errors and system issues.

• Assisted instructors with course management, grading, and classroom IT support.

• Provided one-on-one technical support, enhancing student learning and confidence with IT systems.

• Supported instructors by grading, reviewing homework, and monitoring student engagement. NASA Engineer & Student Ambassador Coordinator

UDC CAM-STARS / NASA Partnership – Washington, DC, Sep 2020 – May 2023

• Led server/CRM migrations (Salesforce, Remedy, SharePoint), resolving user access and integration issues.

• Coordinated STEM outreach and workshops, delivering hands-on labs with Microsoft Hacking STEM kits to K-12 and community students.

• Led secure CRM and server migrations (HubSpot, Salesforce, Remedy, SharePoint), managing access, API integrations, and data validation.

• Built a Microsoft 365 Hub with automated workflows and dashboards (Power Apps, Power Automate, Power BI) to streamline collaboration and reporting.

Project Coordinator

Adulis Enterprise LLC Multi-Language Communication Services /MCS/ Silver Spring, MD April 2011 – April 2017

• Oversaw translation/interpretation services, managed IT-related workflows

• Manage multilingual translation and interpretation projects to ensure timely delivery.

• Maintain client relationships, addressing inquiries, and ensuring satisfaction.

• Ensure compliance with industry standards and company policies.

• Utilize ELA and the Immigration Air Platform for tracking and reporting. Rahel Shiferaw Gizaw

Washington D.C. Email - ***********@*****.*** 202 - 717 - 3485 Lab Technician

Blairs Lab LLC Silver Spring, MD April 2013 – April 2017

• Performed pre-employment urine drug screens and collected urine, hair, and saliva for DNA/toxicology under strict identification and privacy protocols.

• Enforced chain-of-custody: verified IDs, labeled/barcoded, applied tamper-evident seals, and completed CCF with accurate timestamps.

• Prepared and inspected restrooms per protocol (secured items, checked water sources), secured donor belongings, and monitored collections (volume/temperature), documenting any irregularities.

• Entered data precisely in LIMS/logs; resolved paperwork discrepancies to prevent rejections and ensured data integrity.

• Packaged and shipped specimens to LabCorp per guidelines (temperature, preservatives, biohazard packaging, courier manifests).

• Maintained clean, stocked collection areas; used PPE, disinfected equipment/surfaces, and upheld infection-control standards.

• Reviewed results and transmitted reports to employer/HR per policy Imaging Technical Assistant & Patient Care at the Radiology Department Bethzatha General Hospital Addis Ababa, Ethiopia March 2008 - January 2011

• Verified patient identity/medical history, safeguarded records, & maintained confidentiality.

• Prepared/positioned patients; transported between units and exam rooms.

• Set up rooms/equipment/supplies; maintained clean, stocked environments.

• Assisted technologists/radiologists in X-ray, fluoroscopy, and CT.

• Supported contrast workflows: screened patients, secured IV cannula, operated power injectors per protocol under supervision.

• Assisted during interventional/angiographic CT.

• Briefed patients on procedure requirements; maintained accurate notes. Office Secretary & Administrative Support Specialist Zala Business Group LLC/Temesgen Teka Law Office Silver Spring, MD May 2017 to Dec. 2017

• Provided front-line client and IT support, resolving phone, email, and in-person inquiries.

• Managed digital/physical records with accuracy, confidentiality, and organization.

• Troubleshot software and office systems, assisting staff with technical issues.

• Coordinated scheduling, meetings, and billing using office management tools. Supported billing, invoice processing, and office supply management to maintain efficient day-to-day office operations. Education

University of the District of Columbia M.S., Computer Science (Machine Learning & AI) GPA 3.6 University of the District of Columbia B.S., Computer Science GPA 3.8 Certifications & Training

• Currently holds an Active Secret Clearance

• AWS Certified Cloud Practitioner

• CompTIA Security+

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