Administrative Support Professional with Adaptability

August **** -

November ****

July **** - December

2019

Greeshma Nair

Dynamic and results-oriented professional with an unyielding commitment to enhancing healthcare coordination and management. Possesses proficient knowledge and abilities in a wide array of fields, coupled with strong leadership skills adaptable to all facets of the industry. Leverages a solid educational foundation and unparalleled dedication for personal and professional growth to achieve organizational goals. A people-oriented professional who consistently performs at maximum capacity, with a strong focus on Attention to Detail and confidentiality. Experienced in leading teams and fostering positive employee and patient relations.

WORK EXPERIENCE

Administrative Assistant

Perfect 32 Dental Clinic, India/Remote

Intern

Apollo Hospitals, India

Apollo Hospitals Intern Navi Mumbai

Jul 2019 - Dec 2019

• Conducting research on current market trends in the healthcare industry and providing insightful analysis to support business decision-making at Apollo Hospitals.

• Conduct research on emerging trends and technologies in healthcare to provide innovative solutions for enhancing patient care at Apollo Hospitals.

• Assist in organizing and facilitating educational workshops and training sessions to support continuous learning and professional development initiatives at Apollo Hospitals.

• Collaborating with different departments within Apollo Hospitals to gather insights and perspectives on market trends and patient care innovations, fostering a cross- functional approach to research and analysis.

Vernon Hills Illinois 224-***-****

******.****@*****.***

Greeted patients and managed the reception area, ensuring a welcoming environment and effective patient relations.

Answered phones, took messages, and responded to emails, ensuring effective communication and providing excellent customer service. Improved patient relations by implementing a new communication protocol, resulting in a 20% increase in positive feedback within 6 months. Ensured compliance with HIPAA regulations while processing new patient information, enhancing data security and trust within the organization. Enhanced patient data management processes, fostering a culture of confidentiality and trust, which significantly improved patient satisfaction. Streamlined billing processes and insurance claims, enhancing financial operations and reducing processing time.

Monitored inventory and ordered office and dental supplies, ensuring operational readiness.

May 2011 - January

2013

• Collaborating with cross-functional teams to contribute to various projects and initiatives aimed at improving healthcare services and patient experience at Apollo Hospitals.

• Developing and presenting proposals for innovative healthcare initiatives to enhance patient care and operational efficiency at Apollo Hospitals.

• Identifying opportunities for collaboration with external healthcare organizations and academic institutions to bring in fresh perspectives and ideas for enhancing healthcare services and patient care at Apollo Hospitals. Administrative Assistant - Medical Insurance

Community Insurance Agency Inc., USA

SKILLS

Demonstrated proficiency and extensive knowledge of insurance procedures and strategies to streamline operations and processes, supporting effective communication and management system utilization.

Established work organization and process enhancements by systematically organizing and managing records, ensuring high accuracy and Attention to Detail.

Consolidated data and information to create comprehensive reports and submitted them on time on a monthly-annual basis.

Professionally managed queries regarding systems and entry for new business, quotes, and endorsements through the phone, handling sensitive information with confidentiality and discretion.

Collaborated with the managing director in handling insurance strategies and proposing innovative marketing strategies.

Recommended creative ideas to conceptualize and develop marketing ideas for various marketing campaigns.

Supported the implementation of internal technology training for employees to drive daily operations and processes.

Directed the new advertising market campaign using social media, resulting in 30% enhanced profit while engaging with clients in renewing SLAs and pursuing new leads, consequently expanding the current client base by 200+ new clients.

Optimized existing strategies by coordinating with the International Medical Group (IMG) Global team, which increased the firm's annual sales while implementing new policies and initiating new medical insurance procedures. Provided general clerical support, including data entry and scheduling, to ensure smooth administrative functions.

Administration Management, Administrative

Leadership, Administrative Support, Attention to

Detail, Care Coordination, Case Management,

Communication, Confidentiality, Conflict

Resolution, Cultural Sensitivity & Awareness,

Database Management, Data Collection, Data

Entry, Effective Communication, Employee &

Patient Relations, Filing Documents, Friendly,

General Office Duties, Healthcare Management,

HIPAA Regulations, Interpersonal

Communication, Interpersonal Skills, Inventory

Management, Leadership, Leadership &

Collaboration, Legal Requirements, Management

System, Medical & Administrative Support,

Medical Assistance, Operational Excellence,

Patient Acquisition, Patient Relations

Computer & Technical Skills: Microsoft Office

Suite, Collaborational Tools, Filing &

Foundational Tools

July 2020

May 2006

EDUCATION

Master's in Business Administration, Specialized in Hospital & Health Care Management

Amity University at Noida, India

Bachelor of Science in Business Management with Computer Applications Kongunadu Arts And Science College, Bharathiar University at India CERTIFICATIONS

Community Service & Volunteer Work

Coordination, People Management, Polite,

Practice Management, Problem Solving, Process

Improvement, Profit Enhancement, Safety &

Health Regulatory Compliance, Scheduling,

Social Media Marketing, Spreadsheets,

Stakeholder Relations, Strategic Planning &

Direction, Strategy Development, Team Building,

Teamwork & Collaboration, Testing & Reporting,

Time Management

Dissertation: Study on Safety and Quality of Health Care System in India Internship: Apollo Hospital Navi Mumbai (July – December 2019) Programming Laboratory for Practical Knowledge in Internet and Web page Design, MS Office, RDBMS, Oracle, and Visual Basic Industrial Visits - Tea Estate, Tamilnadu, India

Project on Infrastructure of Women's Hostel

Institutional Training for Seafood Production – Fair Exports, Kerala, India Marketing Management (07/2008 – 05/2009) from Bharathiar University Certified Office Administration

JDRF One Walk, Independence Group, Volunteer/Event Crew, 2018-09 Juvenile Diabetes Research Foundation, Volunteer

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