Empathetic Client Advocate and Scheduling Specialist
Resume:
BREANNA WILSON
*******.**********@*****.***
I have always been in a position where I can help people. I enjoy working closely with people and making them feel as if they are being listened to and finding solutions for their concerns. I’m empathetic and can relate with those I am in contact with. I am also skilled at de-escalating situations when the need arises. I am very punctual and will always be on time. I am detail oriented and pay attention to the most minute things. I can work independently with little supervision, and my time management skills are solid. Thank you for your consideration.
EXPERIENCE
MAY 4TH, 2023 – PRESENT
ACCESS MANAGEMENT AGENT, ATI PHYSICAL THERAPY
Answering phone for multiple regions throughout USA
Taking new patient information and scheduling first therapy sessions
Scheduling/Rescheduling/Cancelling appointments
Empathizing with patients while remaining professional
Training newcomers and preparing them to work in a fast-paced environment
JANUARY 20TH, 2020 – MAY 4TH, 2023
FAMILY SERVICE SPECIALIST, Addus Homecare
Working with families in crisis through DCFS and various State contracts,
Prepared written reports and maintain accurate records and court testimony
Work directly with families in the home, teaching and demonstrating skills
Supervised visitation/Unsupervised visitation
Helped families locate housing throughout the local areas.
Assist clients with finding jobs and community resources
FEBRUARY 26TH, 2018 – JANUARY 20TH, 2020
CALL CENTER SPECIALIST, Union medical Group
Answering phone for multiple offices in a timely manner
Sending medication requests to the correct staff to fill
Scheduling/Rescheduling/Cancelling appointments
Empathizing with patients while remaining professional
Training newcomers and preparing them to work in a fast-paced environment
JULY 17TH, 2018 – JANUARY 15TH, 2019
MEDICAL RECEPTIONIST, COrk Medical Center
Answering phones in a timely manner and rerouting calls where needed
Sending medication requests to correct staff to fill
Scheduling/Rescheduling/Cancelling appointments
Assisting doctors with their everyday schedules
Addressing any concerns patients and/or other facilities may have
MAY 13TH, 2016 – JUNE 23RD, 2017
CASHIER, Walmart
Checking customer products out
Addressing customer concerns
Answering inquiries about location of products
MAY 18TH, 2015 – MAY 26TH, 2016
TIER 1 TECH SUPPORT, Heartland Dental
Answering phones in a timely manner and reroute calls where needed
Creating and organizing help desk tickets for other IT technicians in issues at dental offices
Communicating with doctors and dental staff in an understandable manner while troubleshooting hardware/software related issues
Troubleshooting server issues
Prepping routers for Affiliations and Denovos
Remoting into servers/workstations and running Windows Updates
Reloading and installing new OS systems onto workstations/servers
AUGUST 16TH, 2014 – MAY 18TH, 2015
CUSTOMER SERVICE SPECIALIST, Best Buy
Answering phone calls and troubleshooting issues over phone
Listening to customers’ requests and concerns with products
Finding products that customers had ordered
Ordering products online for customers
EDUCATION
OCTOBER 2022 – PRESENT
BACHELOR OF SCIENCE BUSINESS ADMINISTRATION, HEALTHCARE MANAGEMENT, WESTERN GOVERNORS UNIVERSITY
AUGUST 2014 – DECEMBER 2017
ASSOCIATES OF SCIENCE- GENERAL STUDIES, Ivy Tech Community College
AUGUST 2009 – MAY 2014
HIGH SCHOOL DIPLOMA, Marshall High School
SKILLS
Data Entry
Electronic Medical Record Training
Microsoft Office
Expert Typing Abilities
Working Independently
Customer Service Training
Telephone Etiquette
Multitasking
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