Dynamic Administrative Assistant with Detail-Driven Efficiency

CHERYL BURNS

Orland Park, IL ***** 815-***-**** *********@*****.*** linkedin.com/in/cheryl-burns-3898b8178 ADMINISTRATIVE ASSISTANT

Dynamic AdministraƟve Assistant with experience in MicrosoŌ Office and expertly managing mulƟple tasks. Renowned for meƟculous aƩenƟon to detail and enhancing operaƟonal efficiency by implemenƟng effecƟve scheduling and event coordinaƟon strategies. Impacƞul professional who excelled in providing top-Ɵer administraƟve support and driving team success through stellar communicaƟon and organizaƟon skills. Core competencies include:

Travel Arrangements Event CoordinaƟon Scheduling Appointments MicrosoŌ Office Office Equipment OperaƟon Calendar Management Team CollaboraƟon Report GeneraƟon Document PreparaƟon MeeƟng Planning Problem Solving Customer Service WriƩen and Oral CommunicaƟon Time Management Strong OrganizaƟon Report PreparaƟon Appointment CoordinaƟon EXPERIENCE

Target SortaƟon Center, Elmhurst, IL August 2024 – March 2026 Senior AdministraƟve Assistant

Provide administraƟve support for mulƟple leaders and demonstrate a keen ability to think criƟcally in a fast paced environment. Successfully manage mulƟple prioriƟes and processes and anƟcipaƟng my leaders’ needs and proacƟvely solve problems before they arise.

• High aƩenƟon to detail

• Accountable with a high degree of iniƟaƟve and ability to balance fluctuaƟng workload and tasks

• Flexible, resilient and nimble; comfortable working in a constantly changing environment.

• Strong verbal and wriƩen communicaƟon skills; ability to communicate to a variety of levels, both internally and externally.

• Experienced using MicrosoŌ Office

• ExcepƟonal ability to prioriƟze, problem solve and make decisions

• Make all travel arrangements for Site Director

• Complete all expense reports for Site Director

Kohl’s, Orland Park, IL March 2019 - January 2024

District AdministraƟve Assistant

Provided administraƟve support for 2 district managers. Assisted in the preparaƟon of special reports, correspondence, presentaƟons, and other documents as needed.

• Compiled staƟsƟcal data from mulƟple sources into comprehensive reports for review by the district.

• Scheduled meeƟngs and appointments.

• Greeted visitors, answered phones, and responded to inquiries in a professional manner.

• Organized travel arrangements for staff aƩending out-of-town meeƟngs or conferences.

• UƟlized computer soŌware programs such as MicrosoŌ Office Suite to create spreadsheets and documents when needed.

• Coordinated meeƟngs between staff members from different departments ensuring all relevant parƟes were informed of agendas ahead of Ɵme.

• Answered telephones to give informaƟon to callers, take messages, or transfer calls.

• Operated office equipment, such as fax machines, copiers, and phone systems and arranged for repairs when equipment malfuncƟons.

• Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.

CHERYL BURNS *********@*****.*** PAGE 2

• Scheduled and confirmed appointments for managers or customers.

• Maintained scheduling and event calendars.

• Maintained Ɵmekeeping informaƟon.

TJMAXX, New Lenox, IL January 2014 – March 2019

Cash Office, January 2017 - March 2019

CulƟvated a team environment by training new staff members on the day-to-day responsibiliƟes of a Cash Officer.

• Displayed strong interpersonal skills when interacƟng with customers or vendors over the phone or in person.

• Ensured that all bank accounts were reconciled on a regular basis in accordance with internal audit requirements.

• Applied problem-solving abiliƟes to reconcile discrepancies between the actual and expected amounts of money received.

Merchandise Coordinator, January 2016 - January 2017 Placed prices or descripƟve signs on backdrops, fixtures, merchandise, or floor. Assembled and set up displays, furniture and products in store space, using colors, lights, pictures, and other accessories to display product. Maintained props, products, and mannequins inspecƟng for imperfecƟons, doing touch-ups, cleaning up aŌer customers, and applying preservaƟve coaƟngs as necessary.

• Arranged items in favorable posiƟons and areas of store for opƟmal sales.

• Maximized sales and revenue by overseeing merchandise and visual presentaƟon.

• Designed displays to make store experience interacƟve and engaging.

• Displayed appropriate signage for products and sales promoƟons

• Developed ideas and plans for merchandise displays and window decoraƟons. Customer Service Coordinator, January 2014 - January 2016 Demonstrated excellent telephone eƟqueƩe while handling incoming calls from customers. Developed strong customer relaƟonships through effecƟve communicaƟon skills and problem-solving techniques.

• UƟlized interpersonal and conflict resoluƟon skills to resolve customer disputes efficiently.

• Ensured compliance with company policies and procedures when dealing with customer requests.

• Managed customer service staff by communicaƟng expectaƟons and monitoring and analyzing results.

• Supervised direct reports and enforced adherence to established procedures and deadlines. ADDITIONAL RELEVANT EXPERIENCE

Andrew CorporaƟon, Orland Park, IL

AdministraƟve Assistant

Maintained files and filing, keeping sensiƟve informaƟon confidenƟal. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a Ɵmely manner.

• Provided administraƟve support to management staff, including scheduling meeƟngs and appointments, preparing agendas, taking minutes, and maintaining records.

• Assisted in the preparaƟon of presentaƟons using MicrosoŌ Office Suite applicaƟons such as Word, Excel, PowerPoint.

CHERYL BURNS *********@*****.*** PAGE 3

Northwestern University, Chicago, IL

Secretary

Coordinator for ophthalmology residency program. Transcribed medical records from dictaƟon. Maintained paƟent records.

• Answered incoming calls promptly and professionally, rouƟng messages as needed.

• Maintained organized calendar of important meeƟngs and events.

• Managed mulƟple projects simultaneously while meeƟng Ɵght deadlines.

• Opened, read, route, and distributed incoming mail and other materials and answer rouƟne leƩers.

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